Glynn Capital
Glynn Capital

ZCX Channel Leader, Japan



Japan · Remote
Posted on Tuesday, November 7, 2023

We are seeking a talented ZCX Channel Leader, Japan with a deep specialized experience in Customer Experience (CCaaS) channel and partner formation, understanding of the industry and CX market, and has the ability to partner with direct sales account executives to work with Zoom customers to help them transform the customer experience they deliver to their customers. The primary goal is to partner with broader Zoom Channel business, current partners, sales Account Executives, Marketing and broader stakeholders and help our customers adopt the value of the Zoom Customer Experience capabilities. Ideally the successful candidate will have experience in building a dedicated thriving CX GTM channel from the ground up.


  • Develop a CX channel partner regional strategy that includes managing focus partners, recruiting new partners and growing indirect sales revenue

  • Build business plans with focus partners and growth partners to drive Zoom adoption in the extending and expanding CX portfolio

  • Execute sales training and provide marketing support

  • Track sales pipeline and bookings against quota and other metrics

  • Work closely with current and new Partners to capture and leverage existing contracts for Zoom’s growing CX platform

  • Over time the successful candidate, along with the successful development of the CX channel program, will be building a team of market-leading CX channel account managers

  • Be an innovator, ultimately a business builder, that will help our global company discover new ways to sell our service and drive new business initiatives

  • The successful candidate will also possess a business background that enables them to drive an engagement and interact at the CxO/VP level, as well as a technical understanding that enables them to easily interact with both executive, sales and technical stakeholders.

  • Ideally a demonstrated ability to think strategically and analytically with the ability to build and convey a strong value story to the market

  • Develop a strong understanding of key product differentiators, sales methodologies and processes

  • Work strategically with management to deliver forecasts, identify trending opportunities/challenges, and provide recommended solutions

  • Develop go-to-market co-sell strategy (internal Zoom, alliance partner & channel partners)

  • Drive Partner Awareness & Expertise specifically in our Zoom CX integrations

Basic Requirements:

  • 5+ years CX / Cloud (CCaaS) Channel creation experience

  • SaaS Business & Sales experience

  • Deep Contact Center software industry product knowledge

  • Excellent communicator

  • Strong presentation skills to create engaging messaging, training material and supporting resources.

  • Experience leading others with product/services training; best practices; demo and sales guides; learning and training materials.

  • Ability and aptitude to work within various mediums to coach & develop partner sellers

  • Must understand business telephony & Contact Center (Cloud & Premises PBX)

  • Ability to evaluate complex processes and apply critical-thinking skills & develop new systems

  • Ability to work independently as well as part of a collaborative environment

  • Japanese Native, Business English

Preferred Requirements:

  • 5+ years technical sales/BD experience in Cloud Contact Center (CCaaS) preferred

We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.

At Zoom, we care about our employees, their families, and their well-being. As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. To view our benefits, click here.

About Us

Zoomies help people stay connected so they can get more done together. We set out to build the best video product for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.

We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.

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