How you'll help us achieve it

At Wave, excellent client relationships are our top priority. If you are a result-driven person with a passion for providing exceptional client service, then this opportunity is for you!

We’re looking for a Merchant Account Supervisor to join our dynamic Merchant Success team. You'll be responsible for managing the roll-out of corporate merchant products and supervising corporate merchant activities to ensure effective deployment, branding, training, compliance, data, and transaction rates across a specific merchant portfolio, within our merchant network.

In this role, you'll;

Corporate Merchant Deployment and Account Management

• Support the deployment and management of corporate merchants across Côte d’Ivoire.
• Coordinate merchant onboarding, product training, branding, and technical account setup.
• Ensure merchants understand our products and how to use our product, operational processes, and best practices.
• Monitor merchant activation, performance, and ongoing engagement throughout the partnership lifecycle.
• Coordinate with internal teams to ensure merchants are fully operational and supported.

Partner Portfolio Management

• Manage and develop the portfolio of partners (All product and specially API) by monitoring transaction volumes, alert on pick in volumes, performance, and growth opportunities.
• Define and execute growth strategies in collaboration with partners and internal stakeholders.
• Organize regular business and performance review meetings (every cycle/bi-cycle) with partners.
• Identify risks, performance gaps, and opportunities to improve partner engagement and transaction growth.
• Build and maintain strong relationships with key partner stakeholders.

API/Aggregator Management

• Manage relationships and operational follow-up with aggregators.
• Monitor the creation and activation of aggregated merchants.
• Monitor the database with aggregator network KYB documents and activities prez;
• Ensure the timely follow-up and resolution of Monday tickets related to aggregated merchant creation.
• Coordinate with relevant internal teams to address onboarding, technical, or operational issues affecting aggregated merchants.
• Collect and report market information (improvement, competition, opportunities, customer/corporate feedback, etc) .

Volume Monitoring and Performance Management

• Monitor transaction volumes and key performance indicators across the partner portfolio.
• Identify significant volume increases, decreases, or unusual transaction patterns and raise relevant alerts.
• Contact and visit merchants regularly, especially when their volume of activity drops.
• Conduct initial investigations into unexpected volume variations through partner outreach, internal data review, online research, and other relevant sources.
• Provide timely insights and recommendations to support business growth and risk mitigation
• Report detected bugs to engineers and be the support for relay with partners.
• Coordinate with the marketing team on the implementation of promotions, events, communication and BTL activities for merchants, etc.

Compliance

• Conduct regular compliance reviews and monitor partner activities for potential risks or suspicious patterns.
• Identify and document potential compliance concerns.
• Raise relevant issue cases and escalate suspicious activities to the Internal Control team in line with established procedures.
• Support the implementation and follow-up of corrective actions when required.
• Conduct regular field visits to ensure smooth operations, compliance with API policy and restrictions, and gather feedback from users and clients about their needs and suggestions.

Key details

• Location: You'll work from our office in Abidjan.
• You must have work authorization in Côte d’Ivoire.
• This is a permanent assignment.
• Our salaries are competitive and calculated using a transparent formula.
• We offer generous health insurance for yourself and your dependents.
• We support working parents - we offer (26 weeks for mothers and 4 weeks for fathers) and subsidized child care when you return to work.
• We help you live your fullest life now- we subsidize gym memberships and fitness classes.
• Airtime reimbursement.
• Free food and a beautiful office space.

Requirements

• Bachelor degree in Business Administration, Law, Management, Sales or a similar field.
• 5+ years experience in a similar position.
• Fluent in French and in English
• Strong oral and written communication skills.
• Previous experience conducting field-related merchant activities, including acquiring and onboarding merchants and ensuring they meet Wave criteria.
• Experience supporting customers & corporate.

You might be a good fit if you

• Have a good knowledge of the merchant and especially aggregator/fintech ecosystem.
• Have strong communication and presentation skills, with the ability to build rapport with clients and internal stakeholders.
• Have a good knowledge of data analysis and technical;
• Demonstrate tenacity and a willingness to go the distance to get something done.
• Have a proven track record of successfully managing client relationships.
• Are comfortable defaulting to over-communication and overreaching when it comes to coordination.
• Are excessively detail-oriented and seek to achieve excellence in everything you do.
• Are client-oriented and have strong organizational and interpersonal skills.
• Are a diplomatic speaker.
• Have a teamwork spirit.
• Are self-motivating with a focus on self-improvement.