CI Merchant Opening Territory Lead
Wave Mobile Money
Our mission
We're making Africa the first cashless continent.
In 2017, over half the population in Sub-Saharan Africa had no bank account. That's for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash.
We're solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don't always work, you can still send money with Wave. In 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Now, we have millions of users across 9 countries and are growing fast.
Our goal is to make Africa the first cashless continent and that's where you come in...
How you'll help us achieve it
Wave is now the largest financial institution in Senegal, with over 7 million users. And we’re still in the early days of our product roadmap and potential impact on people’s everyday lives.
As a Merchant Opening Territory Lead, you’ll be in charge of expanding and managing the merchant network in your assigned area. To achieve this, you will suggest strategies to increase the number of merchants accepting Wave as a payment option for their customers. You’ll report to the Merchant Opening Regional Lead.
In this role, you'll;
- Supervise a team of field-based Merchant Opening Supervisors.
- Support the merchant strategy in specific locations within Côte d’Ivoire and ensure activities align with quarterly objectives.
- Support in growing our operational activities.
- Follow up on individual performances and help prepare team reports.
- Assist in the onboarding of specific big partners.
- Do follow-ups on inbounds from the support team in designated locations.
- Provide feedback from existing merchants or prospects about their needs, problems, or technical issues encountered on merchant products.
- Support and provide feedback from daily openings and BTL activities.
Key Details
- Location: you will work from Abidjan and may be relocated to other cities based on business needs.
- Work authorization in Côte d’Ivoire is required.
- This is a permanent position.
- Our salaries are competitive and calculated using a transparent formula.
- We offer generous health insurance for yourself and your dependents.
- We support working parents - we offer 26 weeks of parental leave for mothers and 4 weeks for fathers, in addition to subsidized child care when they return to work.
- Airtime reimbursement.
- Free food and a beautiful office space.
Requirements
- Fluent in French and a good level of English.
- Strong oral and written skills.
- Previous experience in merchant payment.
- Proficiency with computers and Android phones.
- Advanced level using Google Sheets and Google Docs.
- Experience in data and performance analysis.
- At least 1 year of experience in managing large field-based teams.
- Previous experience in stock management.
You might be a good fit if you
- Demonstrate tenacity and a willingness to go the distance to get something done.
- Are comfortable defaulting to over-communication and overreaching when it comes to coordination.
- Are excessively detail-oriented and seek to achieve excellence in everything you do.
- Are client-oriented and have strong interpersonal skills.
- Are a diplomatic speaker.
- Have teamwork spirit.
Our team
- We have a rapidly growing in-country team in Senegal, Côte d'Ivoire, Mali, Burkina Faso, The Gambia, Uganda, Niger, Sierra Leone, and Cameroon plus remote team members spread across the world.
- We're deeply passionate about our mission of bringing radically affordable financial services to the people who need them most.
- We foster autonomy for our employees. You'll own your projects at every stage, from understanding the problem to monitoring your solution in production.
- We raised the largest Series A in Africa in 2021. Our world-class investors, include Founders Fund, Sequoia Heritage, Stripe, Ribbit Capital, Y Combinator, and Partech Africa.
- We are on Y Combinator's top companies by revenue.
How to apply
Fill out the form below, and upload a resume in English and a cover letter describing your interest in Wave and the role.
We review applications frequently and recommend that you apply to the role that most closely aligns with your skills, experience and career goals.
Wave is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.