Distribution Supervisor
Wave Mobile Money
Our mission
We're making Africa the first cashless continent.
In 2017, over half the population in Sub-Saharan Africa had no bank account. That's for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash.
We're solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don't always work, you can still send money with Wave. In 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Now, we have millions of users across 9 countries and are growing fast.
Our goal is to make Africa the first cashless continent and that's where you come in...
How you'll help us achieve it
As a Distribution Supervisor, you will ensure the supervision and optimal functioning of a team of distributors working in specific zones by achieving the operational objectives set. Distributors’ jobs involve spreading the word about Wave and registering new users. By successfully managing distributors, the Distribution Supervisor will help us reach our objective of creating a tremendous user growth machine.
In this role, you'll;
- Be responsible for acquiring Wave users in a specific area.
- Be in a key position to implement Wave’s rapid growth strategy.
- Managing a team of 25-50 merchant distributors.
- Work closely with Territory Leads and Regional Leads to plan distribution activities in a given area and follow up.
- Maintain the quality of our Distributor's team through great hiring, frequent performance monitoring, and coaching.
- Grow our monthly active users by boosting the number of deposits and conversions generated by distributors, while maintaining a stable sender retention rate.
- Develop strategies that enable us to effectively target groups of individuals with a strong need for a product like Wave.
- Monitoring on a daily basis distributor’s performance.
- Review cycle targets with the lead and give feedback on any needed adjustment; when executing targets and any challenge/blocker arises, it’s your responsibility as leads to escalate that to upper management for help/guidance.
- Work closely with our Below the Line Marketing Team to ensure Wave has a visible presence in SL
- Fully owning the growth of a territory/area.
- Exemplify Wave values/lead by example.
Key details
- Location: You will be located in Freetown East.
- Work authorization in SL.
- This is a fixed contract position.
- Our salaries are competitive and calculated using a transparent formula.
- We offer generous health insurance for yourself and your dependents.
- We support working parents - we offer generous parental leave policies (26 weeks for mothers and 4 weeks for fathers) and subsidized childcare when you return to work.
- We help you live your fullest life now! We subsidize gym memberships, fitness classes, and workout equipment.
- Airtime reimbursement.
- Free food and a beautiful office space.
You might be a good fit if you
- Have experience meeting ambitious KPIs.
- You are resilient. We move fast, and things can change quickly, so you're not afraid to adapt to strategy changes and updates.
- Possess strong collaboration, communication, negotiation, and interpersonal skills.
- Are flexible to work irregular hours.
- Demonstrated ability to manage field-based operations across large geographical locations.
- Have the willingness to travel and spend up to 90% of the time within your assigned territories.
- Demonstrate tenacity and a willingness to go the distance to get things done.
- Are solution-driven and detail-oriented with solid task follow-through.
- Are great at data gathering, reporting, and analytics to draw insightful conclusions.
- Are naturally entrepreneurial, can think out of the box, and find solutions to blockers.
Our team
- We have a rapidly growing in-country team in Senegal, Côte d'Ivoire, Mali, Burkina Faso, The Gambia, Uganda, Niger, Sierra Leone, and Cameroon plus remote team members spread across the world.
- We're deeply passionate about our mission of bringing radically affordable financial services to the people who need them most.
- We foster autonomy for our employees. You'll own your projects at every stage, from understanding the problem to monitoring your solution in production.
- We raised the largest Series A in Africa in 2021. Our world-class investors, include Founders Fund, Sequoia Heritage, Stripe, Ribbit Capital, Y Combinator, and Partech Africa.
- We are on Y Combinator's top companies by revenue.
How to apply
Fill out the form below, and upload a resume in English and a cover letter describing your interest in Wave and the role.
We review applications frequently and recommend that you apply to the role that most closely aligns with your skills, experience and career goals.
Wave is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.