How you'll help us achieve it

Wave is now the largest financial institution in Senegal, with over 7 million users. And we’re still just at the beginning of our product roadmap and the impact we can have on people’s everyday lives.

We’re looking for a highly organized, detail-oriented People Operations Assistant eager to support a fast-growing team. You’ll play a key role in delivering a seamless employee experience by managing onboarding, maintaining HR records, and driving day-to-day people operations that keep Wave running efficiently.

In this role, you'll;

• Maintain a clean, tidy, and well-organized work environment in the Support Office.
• Guarantee a high-quality reception for visitors and staff that aligns with Wave culture.
• Manage office parcel shipping and reception for Wave staff.
• Maintain office efficiency by planning and executing the purchase of equipment, layout, and office systems in Dakar.
• Follow up on bill payment for Support facility utilities, including but not limited to office (electricity, water, internet, building maintenance).
• Assist in the coordination of internal events for Support department employees.
• Actively participate in the planning and execution of company events/meetings taking place in the Support office, and not limited to SN in-person All Hands.
• Liaise effectively with IT, People, and the Office Manager to address building, connectivity, and office maintenance issues.
• Manage interim staff in charge of building cleaning and security. Assess third parties' performance and address and flag issues whenever needed.
• Support the Office Manager with all logistics regarding future office moves and office changes.
• Actively participate in smoothly transitioning to the new Support building access system.
• Improve drastically the lunch distribution and management system to drive efficiency and employee experience.
• Foster positive relationships with Support teams by offering great employee experiences based on empathy, utmost respect, and professionalism.
• Work with the management team to promote the corporate culture through various projects: integrating and welcoming new employees in collaboration with HR, planning regular team events such as Happy Hour, and implementing and maintaining office policies and procedures.

Key details

• Location: You'll be based in Senegal.
• Work authorization in Senegal is required.
• This is a Permanent position.
• We offer generous health insurance for yourself and your dependents.
• We support working parents - we offer (26 weeks for mothers and 4 weeks for fathers) and subsidized child care when you return to work.
• We help you live your fullest life now- we subsidize gym memberships and fitness classes.
• Airtime reimbursement.
• Free food and a beautiful office space.

Requirements

• Fluency in both French and English, spoken and written.
• Minimum of 3 years’ experience in administration and facilities management, preferably within an international environment.
• Basic knowledge of office plumbing and electrical systems.
• Bachelor’s degree or General Certificate of Secondary Education, with relevant experience in building or construction.

You may be a good fit if you

• Show persistence and determination to see tasks through to completion.
• Communicate proactively and ensure thorough coordination.
• Adapt quickly to shifting priorities and thrive in complex or changing environments.
• Approach challenges with strong analytical skills.
• Have an exceptional eye for detail and strive for excellence in all tasks.
• Are capable of developing processes and training independently, and successfully implementing them in an office setting.
• Combine diplomacy and teamwork with the ability to work autonomously when needed