User Growth Regional Lead

Mbarara, Uganda • View all jobs

Our mission

We're making Africa the first cashless continent.

In 2017, over half the population in Sub-Saharan Africa had no bank account. That's for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash.

We're solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don't always work, you can still send money with Wave. In 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Now, we have millions of users across six countries and are growing fast.

Our goal is to make Africa the first cashless continent and that's where you come in...

How you'll help us achieve it

Wave is now the largest financial institution in Senegal, with over 7 million users. And, we’re still in the early days of our product roadmap and potential impact on people’s everyday lives.

We’re looking for a User Growth Regional Lead who’s resourceful and excited about getting things done.This role involves leading both user growth operations and agent operations/agent liquidity and will report to our Head of Agent Operations. You will lead all efforts to expand our user base, agent network and liquidity management, in the assigned region.

In this role, you'll;

Manage a team of Distribution Supervisors who manage our field-based promoters to recruit new users to our financial products.
Drive agent and user growth by optimizing strategies and leading expansion initiatives.
Collaborate with leadership and country teams to ensure alignment and maximize growth opportunities.
Manage a team of Territory Leads who in turn recruit, manage and maintain an efficient agent network to provide the best user experience to wave customers.
Collaboratively work with the distribution, agent and liquidity teams to address any requests and issues affecting achievement of set goals from time to time.
Identify and find solutions to critical blockers for user growth and maintain active usage of our financial products in assigned areas.
Develop strategies to boost the retention of newly acquired users.
Hire, train and manage distribution team members and build systems to rapidly scale distribution as needed.
Build the roadmap for the distribution team in your area to achieve its quarterly key objectives, including iterating on strategy and growing our customer base day after day within an assigned region of Uganda.
Use data to make decisions on distribution strategies and monitor the performance of your team.
Lead by living Wave's values, and ensure they're deeply ingrained within your team.

Key details

Location: You'll work from our office in Mbarara, Uganda, and travel to other field locations.
Work authorization in Uganda is required.
This is a permanent position.
Our salaries are competitive and calculated using a transparent formula.
We offer generous health insurance for yourself and your dependents.
We support working parents - we offer 26 weeks of parental leave for mothers and 4 weeks for fathers, in addition to subsidized child care when they return to work.
Airtime reimbursement.
Free food and a beautiful office space.

Requirements

At least 5 years of relevant work experience specifically managing field teams or user acquisition teams.
At least 2 years' managerial experience designing strategies for user acquisition for a telecom, payment service provider, FMCG, or financial institution.
At least 1 year’s experience managing large teams (50+ people).
Fluency in English and at least 1 local language.

You might be a good fit if you.

Communicate effectively and often, both in writing and in-person, to the point of over-communication.
Are detail-oriented and seek to achieve excellence in everything you do.
Are a self-starter and proactive about achieving ambitious targets.
Enjoy owning projects - you're autonomous yet know when to escalate problems.
Willing to go the distance to get something done.
Adjust quickly to changing priorities and conditions.
Are tech-savvy: comfortable navigating excel and onboarding to new tools.
Have teamwork spirit.

Our team

We have a rapidly growing in-country team in Senegal, Côte d'Ivoire, Mali, Burkina Faso, The Gambia, and Uganda, plus remote team members spread across the world.
We're deeply passionate about our mission of bringing radically affordable financial services to the people who need them most.
We foster autonomy for our employees. You'll own your projects at every stage, from understanding the problem to monitoring your solution in production.
We raised the largest Series A in Africa in 2021. Our world-class investors, include Founders Fund, Sequoia Heritage, Stripe, Ribbit Capital, Y Combinator, and Partech Africa.
We are on Y Combinator's top companies by revenue.

How to apply

Fill out the form below, and upload a resume in English and a cover letter describing your interest in Wave and the role.

We review applications frequently and recommend that you apply to the role that most closely aligns with your skills, experience and career goals.

Wave is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.