Agent Operations Territory Lead

Bamoi, Bo/Kenema and Makeni, Sierra Leone • View all jobs

Our mission

We're making Africa the first cashless continent.

In 2017, over half the population in Sub-Saharan Africa had no bank account. That's for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash.

We're solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don't always work, you can still send money with Wave. In 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Now, we have millions of users across six countries and are growing fast.

Our goal is to make Africa the first cashless continent and that's where you come in.....

How you'll help us achieve it

Wave is now the largest financial institution in Senegal, with over 7 million users. And, we’re still in the early days of our product roadmap and potential impact on people’s everyday lives.

We are looking for Agent Operations Territory Leads to manage product rollouts and supervise agents in Bamoi, Bo/Kenema, and Makeni as we launch our business in Sierra Leone. You will also represent Wave, oversee our distribution and marketing, interact with users, and interview people about their needs and problems regarding money transfer and financial services.

In this role, you'll:

Manage agent recruitment by leading a team of agent openers who will recruit and train agents within your territory
Ensure agent quality and make sure they are compliant with legal and policy requirements
Guarantee the agent network is fully trained on applications, the contents of the contract before signing, rebalancing options, fraud management, etc
Collaborate with the BTL team to have a well-branded and equipped agent network
Collaborate with the agent liquidity team in monitoring the cash and float availability at agent locations
Manage risk through routine visits to report emerging issues and assess agents' performance in your territory
Identify underperforming agents, close them, recover Wave items and equipment, and ensure that branding material is removed
Be the primary contact for all agency networks acquiring and Wave products in your territory
Champion excellent customer service among distributors and agents within your territory

Requirements

Fluent in English and Krio with ideally a good command of one additional local language
At least 2 years of relevant work experience, specifically managing an agent network in Sierra Leone, including a minimum of 1 year of experience managing field-based teams

Key details

Location: This is a field role. You will be based in either Bamoi, Bo/Kenema, or Makeni and may travel to other field locations across the country based on business needs
Contract type: 4 months fixed-term contract
Work authorization in Sierra Leone is required

You might be a good fit if you

Are great at leadership and people management skills
Are excited about working in the field, as this is a largely field-operations role
Are detail-oriented and seek to achieve excellence in everything you do
Are a clear and proactive communicator, able to independently follow through on tasks and able to manage team priorities effectively
Enjoy teamwork, but also know how to work well independently
Are intellectually curious, creative in the way you go about tackling problems, and embrace failure as a means to spark innovation and growth
Communicate effectively and often, both in writing and in person, to the point of over-communication.
Demonstrate tenacity and a willingness to go the distance to get something done
Are tech-savvy: comfortable navigating Excel and onboarding new tools.

Our team

We have a rapidly growing in-country team in Senegal, Côte d'Ivoire, Mali, Burkina Faso, The Gambia, and Uganda, plus remote team members spread across the world.
We're deeply passionate about our mission of bringing radically affordable financial services to the people who need them most.
We foster autonomy for our employees. You'll own your projects at every stage, from understanding the problem to monitoring your solution in production.
We raised the largest Series A in Africa in 2021. Our world-class investors, include Founders Fund, Sequoia Heritage, Stripe, Ribbit Capital, Y Combinator, and Partech Africa.
In 2023, we were on Y Combinator's top 50 companies by revenue.

How to apply

Fill out the form below, and upload a resume in English and a cover letter describing your interest in Wave and the role.

We review applications frequently and recommend that you apply to the role that most closely aligns with your skills, experience and career goals.

Wave is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.