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Glynn Capital
Glynn Capital
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CI Merchant Opening Regional Lead

Wave

Wave

Abidjan, Côte d'Ivoire
Posted on Monday, February 12, 2024

CI Merchant Opening Regional Lead

Abidjan, Côte d'Ivoire View all jobs

Our mission

We're making Africa the first cashless continent.

In 2017, over half the population in Sub-Saharan Africa had no bank account. That's for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash.

We're solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don't always work, you can still send money with Wave. In 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Now, we have millions of users across six countries and are growing fast.

Our goal is to make Africa the first cashless continent and that's where you come in.....

How you'll help us achieve it

We’re looking for a Merchant Opening Regional Lead who will oversee all Wave merchant network acquiring and operations management for the assigned region by supervising all the activities of the Merchant Opening Territory leads, Supervisor, and Openers, liaising with the respective admin teams for the attainment of the set targets in the region.

In this role, you’ll:

  • Merchant growth
    • Coordinate with the Territory Lead, Supervisor, and Merchant Openers in identifying opportunity areas for new merchant locations and acquiring required merchants according to the set merchant selection criteria & guidelines.

  • Merchant Contracting
    • Ensure the Merchant Openers recruit merchants in compliance with the legal and policy requirements as per the defined procedure. Ensure all merchants in your region have executed valid contracts and that the merchants are trained on the contents of the contract (Fees and Contract related) before the merchant signs the contract.
  • Inbounds Processing
    • Ensuring all inbounds are processed within the set timeline (within 5 working days).

  • Merchant Activation & Training
    • Ensure all merchants are trained & certificated (all products and procedures).
      • Including Know Your Customer (KYC) and AML/CTF as per defined merchant training procedures and requirements.
    • Delivery of supplies & coordination of outlet branding (Branding Officer).
  • Merchant Opening Liquidity Management
    • Coordinate the monitoring of Cash Out/Wire availability at any merchant in liaison with the Agent Management Team and Liquidity Team internally.
  • Risk Management and Routine Visitation
    • Manage the teams in monitoring merchant vs. targets through reports on emerging issues and assessments of the region’s performance.
  • Merchant Churn
    • Coordinate the Identification of merchant for Closure (as per internal procedure), recover Wave items & equipment (If any, like devices), and remove branding material.
  • Be the primary contact person for your region's merchant network acquiring & Wave products.
    • Execute operational excellence, cost management, and compliance with internal policies and regulatory guidelines.
    • Champion excellent customer service and implementation of quality service delivery standards.

Key details

  • Location: You'll work from the allocated region daily to field locations.
  • You must have work authorization in Côte d’Ivoire.
  • This is a permanent position.
  • Our salaries are competitive and calculated using a transparent formula. We run performance reviews twice a year and award bonuses to strong performers who have been with the company for more than 6 months
  • We offer generous health insurance for yourself and your dependents.
  • We support working parents - we offer (26 weeks for mothers and 4 weeks for fathers) and subsidized child care when you return to work.
  • We help you live your fullest life now- we subsidize gym memberships and fitness classes
  • Airtime reimbursement
  • Free food and a beautiful office space

Requirements

  • Fluency in French and English - this role will interact regularly with non-French speakers.
  • At least 5 years of relevant work experience, specifically managing a network in Côte d’Ivoire, including a minimum of 2 years of experience managing field-based teams (+50 persons)
  • Must have worked and overseen network activities in Côte d’Ivoire

You might be a good fit if you

  • Are a field person
  • Have good Sales and negotiation skills
  • Strong management skills and team spirit
  • Communicate effectively and often, both in writing and in person, to the point of over-communication.
  • Are detail-oriented and seek to achieve excellence in everything you do.
  • Are a self-starter and proactive about achieving ambitious targets.
  • Enjoy owning projects - you're autonomous yet know when to escalate problems.
  • Have built and led strong teams in achieving key results.
  • Are intellectually curious, creative in the way you go about tackling problems, and embrace failure as a means to spark innovation and growth.
  • Willing to go the distance to get something done.
  • Adjust quickly to changing priorities and conditions.
  • Think about culture and process from the users' perspective.
  • Are tech-savvy: comfortable navigating Excel and onboarding new tools.

Our team

  • We have a rapidly growing in-country team in Senegal, Côte D'Ivoire, Mali, Burkina Faso, Gambia, and Uganda, plus remote team members spread across the world.
  • We're deeply passionate about our mission of bringing radically affordable financial services to the people who need them most.
  • We foster autonomy for our employees. You'll own your projects at every stage, from understanding the problem to monitoring your solution in production.
  • We raised the largest Series A in Africa in 2021. Our world-class investors, include Founders Fund, Sequoia Heritage, Stripe, Ribbit Capital, Y Combinator, and Partech Africa.
  • In 2022, we were on Y Combinator's top 50 companies by revenue.

How to apply

Fill out the form below, and upload a resume in English and a cover letter describing your interest in Wave and the role.

We review applications frequently and recommend that you apply to the role that most closely aligns with your skills, experience and career goals.

Wave is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.