CI Merchant Opening Regional Lead

How you'll help us achieve it

We’re looking for a Merchant Opening Regional Lead who will oversee all Wave merchant network acquiring and operations management for the assigned region by supervising all the activities of the Merchant Opening Territory leads, Supervisor, and Openers, liaising with the respective admin teams for the attainment of the set targets in the region.

In this role, you’ll:

• Merchant growth
  • Coordinate with the Territory Lead, Supervisor, and Merchant Openers in identifying opportunity areas for new merchant locations and acquiring required merchants according to the set merchant selection criteria & guidelines.
    
    
• Merchant Contracting
  • Ensure the Merchant Openers recruit merchants in compliance with the legal and policy requirements as per the defined procedure. Ensure all merchants in your region have executed valid contracts and that the merchants are trained on the contents of the contract (Fees and Contract related) before the merchant signs the contract.

• Inbounds Processing
  • Ensuring all inbounds are processed within the set timeline (within 5 working days).
    
    
• Merchant Activation & Training
  • Ensure all merchants are trained & certificated (all products and procedures).
    • Including Know Your Customer (KYC) and AML/CTF as per defined merchant training procedures and requirements.
  • Delivery of supplies & coordination of outlet branding (Branding Officer).

• Merchant Opening Liquidity Management
  • Coordinate the monitoring of Cash Out/Wire availability at any merchant in liaison with the Agent Management Team and Liquidity Team internally.

• Risk Management and Routine Visitation
  • Manage the teams in monitoring merchant vs. targets through reports on emerging issues and assessments of the region’s performance.

• Merchant Churn
  • Coordinate the Identification of merchant for Closure (as per internal procedure), recover Wave items & equipment (If any, like devices), and remove branding material.

• Be the primary contact person for your region's merchant network acquiring & Wave products.
  • Execute operational excellence, cost management, and compliance with internal policies and regulatory guidelines.
  • Champion excellent customer service and implementation of quality service delivery standards.

Key details

• Location: You'll work from the allocated region daily to field locations.
• You must have work authorization in Côte d’Ivoire.
• This is a permanent position.
• Our salaries are competitive and calculated using a transparent formula. We run performance reviews twice a year and award bonuses to strong performers who have been with the company for more than 6 months
• We offer generous health insurance for yourself and your dependents.
• We support working parents - we offer (26 weeks for mothers and 4 weeks for fathers) and subsidized child care when you return to work.
• We help you live your fullest life now- we subsidize gym memberships and fitness classes
• Airtime reimbursement
• Free food and a beautiful office space

Requirements

• Fluency in French and English - this role will interact regularly with non-French speakers.
• At least 5 years of relevant work experience, specifically managing a network in Côte d’Ivoire, including a minimum of 2 years of experience managing field-based teams (+50 persons)
• Must have worked and overseen network activities in Côte d’Ivoire

You might be a good fit if you

• Are a field person
• Have good Sales and negotiation skills
• Strong management skills and team spirit
• Communicate effectively and often, both in writing and in person, to the point of over-communication.
• Are detail-oriented and seek to achieve excellence in everything you do.
• Are a self-starter and proactive about achieving ambitious targets.
• Enjoy owning projects - you're autonomous yet know when to escalate problems.
• Have built and led strong teams in achieving key results.
• Are intellectually curious, creative in the way you go about tackling problems, and embrace failure as a means to spark innovation and growth.
• Willing to go the distance to get something done.
• Adjust quickly to changing priorities and conditions.
• Think about culture and process from the users' perspective.
• Are tech-savvy: comfortable navigating Excel and onboarding new tools.