WHO WE ARE

Vox Media is always looking for top talent, and we want to connect with candidates throughout the year. The current job post is an evergreen position and not an active position. The Creative Strategy team is using this post as a way to source and field top candidates interested in taking on temporary work assignments.

The Creative Services Manager leads the execution of custom advertising campaigns by partnering with internal creative teams (experiential, written, design, video, photo) and serving as the primary point of contact for clients. From development through launch or event activation, the CSM ensures all campaign elements meet expectations, uphold creative standards, and align with client KPIs and business goals.

This role requires strong creative literacy and the ability to translate client objectives into clear, actionable creative direction. The CSM shapes the client experience - guiding decision-making, setting expectations, anticipating challenges, and ensuring the final work delivers on both creative ambition and measurable outcomes. Ideal candidates bring exceptional communication skills, a background in creative production, and experience managing complex custom campaigns.

WHAT YOU’LL DO

• Own the end-to-end execution of custom creative campaigns, ensuring alignment between client goals, KPIs, and creative outputs.
• Serve as the trusted client-facing expert on all creative elements, providing strategic guidance and clear communication throughout the campaign.
• Translate client objectives and feedback into actionable direction for internal teams, maintaining fidelity to the creative vision and campaign strategy.
• Partner closely with Vox Media creative teams to accurately represent concepts, production considerations, and visual decisions in client conversations.
• Shape a proactive, positive client experience by anticipating needs, flagging risks, and offering solutions that balance client expectations with Vox Media standards.
• Troubleshoot campaign issues, diagnose root causes, and deliver solutions that support both client success and internal priorities.
• Escalate challenges to Creative Services Leads with context and proposed paths forward.

WHO YOU ARE

• 3+ years of experience executing creative advertising campaigns in a client-facing role
• Strong understanding of client KPIs and ability to connect creative decisions to business outcomes
• Proven communication, presentation, and writing skills
• Comfort working across Experiential, Video, Creative and Sales teams
• Creative literacy across visual, editorial, experiential, and narrative formats
• Strong client service and relationship-building skills
• Strategic thinker with a solutions-first mindset
• Awareness of the Vox Media networks and an understanding of the topics and trends we cover

If you think you have what it takes, but don't meet every single point in our job posting, please apply with a cover letter to let us know how you believe you can bring your unique skills to the Vox Media team or get in touch! We would love to have a chat and see if you could be a great addition to our team.

WHERE YOU’LL WORK

This job is located in New York City.

WHY VOX MEDIA?

WHAT WE OFFER

This is an evergreen posting, meaning there isn't a current open position on the team. Benefits eligibility will depend upon employment type and length of engagement.

OUR DEI+ COMMITMENT

Vox Media is committed to building an inclusive environment where everyone can show up as their authentic selves and create their best work. We recognize that great stories, platforms, products and services come from people with all manner of backgrounds and experiences. We recognize that our commitments require ongoing work and sustained attention, as well as adaptation to new insights and best practices. We keep our diversity data public for the sake of accountability, transparency and communication. Learn more about our values here, and our approach to corporate citizenship here.

Vox Media is an Equal Opportunity Employer and qualified applicants will receive consideration without regard to race, color, gender, sexual orientation, gender identity or expression, religion, disability, national origin, protected veteran status, age, or any other status protected by applicable national, federal, state, or local law. Vox Media will also consider all qualified applicants with criminal histories in accordance with applicable Fair Chance laws. We are also committed to providing reasonable accommodations as part of the application process to candidates with disabilities. If you require a reasonable accommodation as part of the application process, please contact our People & Culture team (recruitment@voxmedia.com).

WHAT COMES NEXT

Our recruiting team will go through applications in a timely manner. Please note that our recruiting team will only contact you from @voxmedia.com email addresses, never via text message. Read more about how our recruiting team operates, and how to protect yourself from recruitment fraud, here.