Senior Site Reliability Engineer

Now, more than ever, the Toast team is committed to our customers. We’re taking steps to help restaurants navigate these unprecedented times with technology, resources, and community. Our focus is on building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. And because our technology is purpose-built for restaurants, by restaurant people, restaurants can trust that we’ll deliver on their needs for today while investing in experiences that will power their restaurant of the future.

At Toast, our Senior Site Reliability Engineers (SREs) are responsible for keeping all customer-facing services and other Toast production systems running smoothly. SREs are a blend of pragmatic operators and software craftspeople who apply sound software engineering principles, operational discipline, and mature automation to our environments and our codebase. Our decisions are based on instrumentation and continuous observability as well as through predictions and capacity planning.

About this roll* (Responsibilities)

• Gather and analyze metrics from both operating systems and applications to assist in performance tuning and fault finding
• Partner with development teams to improve services through rigorous testing and release procedures
• Participate in system design consulting, platform management, and capacity planning
• Create sustainable systems and services through automation and uplifts
• Balance feature development speed and reliability with well-defined service level objectives

Troubleshooting and Supporting Escalations:

• Gather and analyze metrics from both operating systems and applications to assist in performance tuning and fault finding
• Diagnose performance bottlenecks and implement optimizations across infrastructure, database, web, and mobile applications
• Implement strategies to increase system reliability and performance through on-call rotation and process optimization
• Perform and run blameless RCAs on incidents and outages aggressively looking for answers that will prevent the incident from ever happening again

Do you have the right ingredients*? (Requirements)

• Polyglot technologist/generalist with a thirst for learning
• Deep understanding of cloud and microservice architecture, and the JVM
• Experience with tools such as APM, Terraform, Ansible, GitHub, Jenkins, Docker
• Experience developing software or software projects in at least four languages, ideally including two of Go, Python and Java
• Experience with cloud computing technologies ( AWS cloud provider preferred)
• Extensive and broad industry experience with at least 7+ years in SRE and/or DevOps roles

Our Spread of Total Rewards

• We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

*Bread puns encouraged but not required