Company Description

Hello! We're Teya.

Teya is a payment and software service provider, headquartered in London serving small, local businesses across Europe. Founded in 2019, we build easy to use, integrated tools that enable our members to accept payments and boost business performance.

At Teya we believe small, local businesses are the lifeblood of our communities.

We’re here because we don’t believe there’s a level playing field that gives small businesses with a fighting chance against the giants of the high street.

We’re here because we see banks and legacy service providers making things harder for them. We don’t think the best technology or the best service should be reserved for those with the biggest headquarters.

We’re here to fight for a future where small, local businesses can thrive, and to commit the same dedication they offer all of us.

Become a part of our story.

We’re looking for exceptional talent to join our mission. We offer a chance to create impact in a high-energy and connected culture, while benefiting from continuous learning opportunities, a supportive community which is proud to serve our mission, and comprehensive benefits.

Job Description

A Supply Chain Agent is someone who responds to customer requests for terminal and accessory supply. Their priority should be to solve the merchant’s problem by organising dispatch, managing stock, and helping their team create processes that have our customers' best interest at heart. In addition, they are expected to act as representatives of the Teya brand in all their interactions with our customers.

Accordingly, in your day-to-day you will be:

• Supporting our customers through technical and administrative activities,
• Understanding our customers' needs and concerns, while collecting feedback from your interactions,
• Providing an outstanding level of customer service, alongside thorough technical guidance,
• Learning our internal systems, thus becoming an expert of our hardware and software we distribute,
• Becoming a key member of our team, someone who engages with our culture to create a market-leading business.

Qualifications

• Have at least 1 year experience in a related role, preferably within Customer Support or Supply Chain,
• Possess excellent verbal and written communication skills both in Hungarian and English (please consider that high proficiency in both languages is a must),
• Be able to communicate effectively and compassionately with our customers,
• Be able to work independently, under pressure, and with a strong sense of integrity,
• Be able to work well in a team environment, jointly with multiple other functions within Customer Operations,
• Possess strong organizational and problem-solving skills, advanced knowledge of Excel is our preference, basic knowledge of SQL is a plus for this role.

Additional Information

The Perks

• AYCM Sporting Pass with access to hundreds of sports facilities across the country;
• Office snacks every day;
• Meal Voucher;
• Monthly Travel Pass;
• Health Insurance;
• Friendly, comfortable and informal office environment.