Company Description

Hello! We're Teya.

Teya is a payment and software service provider, headquartered in London serving small, local businesses across Europe. Founded in 2019, we build easy to use, integrated tools that enable our members to accept payments and boost business performance.

At Teya we believe small, local businesses are the lifeblood of our communities.

We’re here because we don’t believe there’s a level playing field that gives small businesses with a fighting chance against the giants of the high street.

We’re here because we see banks and legacy service providers making things harder for them. We don’t think the best technology or the best service should be reserved for those with the biggest headquarters.

We’re here to fight for a future where small, local businesses can thrive, and to commit the same dedication they offer all of us.

Become a part of our story.

We’re looking for exceptional talent to join our mission. We offer a chance to create impact in a high-energy and connected culture, while benefiting from continuous learning opportunities, a supportive community which is proud to serve our mission, and comprehensive benefits.

Job Description

What will you be doing?

You will be joining an energetic and diverse Customer Operations team where we put customers & world-class customer service at the heart of everything we do. Our customers predominantly are small merchants, and we aim to make them feel big by providing them with the best possible support. We assist our merchants through all communication channels to educate them about our products and resolve their requests. We always listen to the customer and suggest ways to improve as a company - from rethinking the way we handle our processes to upgrading our internal systems.

• Answering high volume incoming calls/emails/web chats from customers

• Dealing with call queries, questions and escalations from each channel

• Providing 1st line advice to customers and other parties on general issues

• Accurate and consistent record keeping and updating notes on the database

• Taking care of all customer complaints and escalating as and when necessary to senior management

• Assist senior management by identifying trends and issues

• Act as duty manager to aid effective running of the department

Qualifications

What are we looking for?

• Previous experience in an inbound customer services or technical support role

• Technically astute

• Ability to problem solve and work under pressure

• MS Office - particularly Excel

• High level of accuracy and attention to detail

• Ability to act on own initiative, within set guidelines to support customers

• Experience providing advice, guidance or technical support over the telephone

• Team player

• Empathetic with genuine care to support the Merchants

Additional Information

What can we offer you?

• 25 days of Annual Leave + Bank Holidays

• Clearly defined career progression ladder and growth opportunities within the business

• Physical and mental health support through our partnership with GymPass, 1-1 therapy sessions, meditation sessions and access to digital fitness and nutrition apps

• Extended and improved maternity and paternity leave choices

• Private Medical and Life Insurance

• Pension Scheme