Popis společnosti

We started as a small start-up providing the Storyous point-of-sale system to cafes and restaurants. In 2021, we joined forces with the international fintech start-up Teya. However, our mission has remained unchanged—we continue to help entrepreneurs focus on their customers and their satisfaction.

By integrating the Storyous POS system with a reliable terminal, our customers get everything they need in one device. We provide a comprehensive overview of their operations, integration with popular services (delivery platforms, hotel systems, and accounting programs), and simple, efficient inventory management.

Our main goal has always been, and always will be, to put the customer first. We work closely with them to create products that further simplify their businesses. We are innovative and committed to improving the operations of small and medium-sized enterprises not only in the Czech Republic but also beyond its borders

Popis nabídky práce

Your Team
You will be part of our Customer Operations Team in Prague. A strong and talented team whose goal is to make small merchants feel big by providing them with the best possible support. They assist our merchants through all communication channels to educate them about our products and resolve their requests. They always listen to the customer and make sure that their feedback is acted upon.

Your Mission

• Be the amazing support for our Czech customers they always wished they had. Whether by phone, e-mail or chat;
• Helping our customers with setting up the Storyous system and its individual functionalities as well as our Payment terminals;
• To work with our developers in case our system is not working as it should or could work even better;
• Collect feedback from our customers and pass it on to the company;
• Get to know our systems and equipment so well and in detail that colleagues from other departments will turn to you for advice.

Kvalifikace

Your Story
You are eager to learn and grow with us, as well as contribute with your own expertise to meet our customers’ needs. You love helping others and are willing to go the extra mile for our customers. You have strong communication skills and are fluent in Czech and English.

• You're fixated on the customer and everything we can do to serve them;
• Confident in communication and interpersonal skills;
• Fiercely competitive and relentless when it comes to goals and targets;
• Eager to learn and improve every day: you have great energy and passion for what you do;
• Spontaneous and certain in your ability to overcome obstacles;
• Previous experience in a similar role is desired but not mandatory;

The best part about you is that you have a gift for quickly finding common ground with every type of person!

Další informace

The Perks

• 26 days of Annual leave, home office, sick days
• Benefit Plus Cafeteria
• Free Mobile tariff
• Frequent team events & activities in the office and outside
• Office fruits and speciality coffee every day
• Friendly, comfortable and informal office environment
• Flexible working hours as long as it suits you and your team

Teya is for forward-thinkers and change-makers. We give greater priority to a growth mindset and the desire to learn over experience. We put our people first and focus on giving them the opportunities and challenges that foster personal growth. To build high-performing teams, we’re always looking for people with diverse backgrounds and experiences to join us.

All CVs and supporting documents must be submitted in English.