Company Description

About Teya
Teya exists to make sure that every small and growing business in Europe has the opportunity to thrive. We want to become Europe’s go-to software solution for these businesses, simplifying their every day and helping them reconnect with the joy of running their business. We've built a fast-paced, energetic, and innovative environment that is dedicated to bringing the best solutions to customers.

Job Description

You will:

Join a dynamic and diverse Customer Operations team focused on providing exceptional support to our merchants. We ensure even the smallest merchants feel valued through unparalleled service and assistance.

• Answer incoming calls, emails, and web chats from customers.
• Address customer queries, questions, and escalations promptly and professionally.
• Provide first-line advice on general issues to customers and other parties.
• Handle customer complaints, escalating to senior management when necessary.
• Manage device lifecycle: install, uninstall, replace, prepare, and set up devices; perform minor repairs; test, clean, and deactivate devices upon return.
• Provide second-level device support and coordinate interventions.
• Oversee transportation logistics, manage carriers, and maintain delivery schedules.
• Ensure compliance with shipping regulations and maintain records.
• Collaborate with internal departments; resolve issues and discrepancies; track inactive devices.
• Process customer orders; resolve issues and provide support to team and customers

Your role will enhance operational efficiency and ensure our merchants receive the best possible experience, contributing to our company's success.

Qualifications

Your Story:

• You're fixated on the customer and everything we can do to serve them
• Confident in communication and interpersonal skills
• Eager to learn and improve every day: you have great energy and passion for what you do
• Experience in supply chain, logistics, or inventory management
• Proficiency in using Microsoft Office Suite
• Experience with CRM systems and customer service software is an advantage
• Proficiency in using various systems, supply chain management software, and basic technical troubleshooting
• Being fluent in Croatian language and advanced in English is necessary

Additional Information

The Perks

• Permanent contract with 6 month probation period
• Work in a friendly, comfortable, and relaxed environment
• Enjoy flexible working hours that align with team needs
• Receive up to 26 days of vacation
• 3 fully paid days for unexpected health issues
• Monthly food allowance, and other benefits like Health insurance
• High-quality hardware is provided for work, ensuring a smooth working experience
• Structured onboarding program for all new employees