Company Description

Teya exists to make sure that every small and growing business in Europe has the opportunity to thrive. We want to become Europe’s go-to software solution for these businesses, simplifying their every day and helping them reconnect with the joy of running their business. Teya was born in 2019 and is home to over 850 employees and operating in 14 different countries. We've built a fast-paced, energetic, and innovative environment that is dedicated to bringing the best solutions to customers.

Job Description

What will you be doing?

You will be joining an energetic and diverse Customer Operations team where we put customers & world-class customer service at the heart of everything we do. Our customers predominantly are small merchants, and we aim to make them feel big by providing them with the best possible support. We assist our merchants through all communication channels to educate them about our products and resolve their requests. We always listen to the customer and suggest ways to improve as a company - from rethinking the way we handle our processes to upgrading our internal systems.

• Answering high volume incoming calls/emails/web chats from customers

• Dealing with call queries, questions and escalations from each channel

• Providing 1st line advice to customers and other parties on general issues

• Accurate and consistent record keeping and updating notes on the database

• Taking care of all customer complaints and escalating as and when necessary to senior management

• Assist senior management by identifying trends and issues

• Act as duty manager to aid effective running of the department

Qualifications

What are we looking for?

• Previous experience in an inbound customer services or technical support role

• Technically astute

• Ability to problem solve and work under pressure

• MS Office - particularly Excel

• High level of accuracy and attention to detail

• Ability to act on own initiative, within set guidelines to support customers

• Experience providing advice, guidance or technical support over the telephone

• Team player

• Empathetic with genuine care to support the Merchants

Additional Information

What can we offer you?

• 25 days of Annual Leave + Bank Holidays

• Clearly defined career progression ladder and growth opportunities within the business

• Physical and mental health support through our partnership with GymPass, 1-1 therapy sessions, meditation sessions and access to digital fitness and nutrition apps

• Extended and improved maternity and paternity leave choices

• Private Medical and Life Insurance

• Pension Scheme