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Glynn Capital
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Merchant Onboarding Specialist

Teya

Teya

Operations
London, UK
Posted on Friday, June 7, 2024

Company Description

Teya exists to make sure that every small and growing business in Europe has the opportunity to thrive. We want to become Europe’s go-to software solution for these businesses, simplifying their every day and helping them reconnect with the joy of running their business. Teya was born in 2019 and is home to over 850 employees and operating in 14 different countries. We've built a fast-paced, energetic, and innovative environment that is dedicated to bringing the best solutions to customers.

Job Description

What will you be doing?

We’re hiring our first dedicated client onboarding specialist in the UK to support our sales team with the high volume of new customers that the team are signing. We’re looking for someone to support setting up our merchants for immediate success through a clearly defined implementation process involving product education and adoption as well as support with technical problems. Your day-to-day will involve:

  • Owning the customer relationships from everything past the close of the sale through to the customer using our products for the first time, via inbound and outbound phones calls and email

  • Working with our internal Marketing, Customer Relations and Tech teams to fix bugs or improve onboarding processes.

  • Create initiatives that help to drive successful product implementation faster and more efficiently

  • Build resources for customers to use to support their onboarding journey and beyond to better ensure product adoption

  • Being an expert in all things product related at Teya

Qualifications

What are we looking for?

  • You’ll be a self-starter full of new ideas who takes a proactive approach to their work

  • A true team player who brings a lot of energy to the role

  • A high level of organisation skills to manage multiple partners at any one time at various points of the onboarding process

  • Experience working within a fast-paced target driven environment

  • Not a necessity, but we would love if you have worked with Hubspot

Additional Information

What can we offer you?

  • On top of your basic salary, you will be able to earn uncapped commission with typical on-target earnings of £35-40,000 in your first year

  • 25 days of Annual Leave + Bank Holidays

  • Clearly defined career progression ladder and growth opportunities within the business

  • Physical and mental health support through our partnership with GymPass, 1-1 therapy sessions, meditation sessions and access to digital fitness and nutrition apps

  • Extended and improved maternity and paternity leave choices

  • Private Medical and Life Insurance

  • Pension Scheme