Company Description

About Teya
Teya exists to make sure that every small and growing business in Europe has the opportunity to thrive. We want to become Europe’s go-to software solution for these businesses, simplifying their every day and helping them reconnect with the joy of running their business. Teya was born in 2019 and is home to over 2,000 employees in 15+ countries. We've built a fast-paced, energetic, and innovative environment that is dedicated to bringing the best solutions to customers.

To be a Teyan

These are some of the core principles of our culture:

• You exist to serve. Customer centricity permeates all that you do.
• You like to work towards honest, inspiring, and challenging objectives.
• You want to create a tangible impact for the business, and for our customers alike.
• You have a competitive winning mindset and work to achieve the best possible outcomes.
• Kindness, humility, self-awareness, and candour are all part of your DNA.
• You are not afraid of taking risks, and you feel empowered by extreme ownership.
• You prioritise the team's success rather than your own.
• You're always striving to become a better version of yourself.
• You will say it as it is and challenge until convinced.
• Problems are learning opportunities. You are curious and want to learn.
• You are Tech-savvy.
• You're a dreamer, a thinker, and a doer - all in one.

Job Description

Your Team
You will be part of our Customer Operations Team in Hungary. A strong and talented team whose goal is to make small merchants feel big by providing them with the best possible support. They assist our merchants through all communication channels to educate them about our products and resolve their requests. They always listen to the customer and make sure that their feedback is acted upon.

Your Mission
Your goal is to support our merchants, the centre of everything we do. We want you to consistently exceed their expectations and make them feel cared for as they never have before. You will become the voice of our customers, and your feedback and suggestions will be key in driving developments in other teams!

About your role

A Senior Supply Chain Agent is someone who responds to customer requests for terminal and accessory supply. Their priority should be to solve the merchant’s problem by organising dispatch, managing stock, and helping their team create processes that have our customers' best interest at heart. In addition, they are expected to act as representatives of the Teya brand in all their interactions with our customers.

Accordingly, in your day-to-day you will be:

• Supporting our customers through technical and administrative activities using our internal systems,

• Understanding our customers' needs and concerns, while collecting feedback from your interactions,

• Providing an outstanding level of customer service, alongside thorough technical guidance,

• Learning our internal systems, thus becoming an expert of our hardware and software we distribute,

• Becoming a key member of our team, someone, who engages with our culture to create a market-leading business.

Qualifications

You will be expected to:

• Have at least 2 years experience in a related role, preferrably within Customer Support or Supply Chain,

• Possess excellent verbal and written communication skills both in Hungarian and English (please consider that high proficiency in both languages are a must),

• Have demonstrable experience with Vendor Communications, Process Improvement, Project Management, Ownership & Execution, Data-driven Decision-making,

• Be able to communicate effectively and compassionately with our customers,

• Be able to work independently, under pressure, and with a strong sense of integrity,

• Be able to work well in a team environment, jointly with multiple other functions within Customer Operations,

• Possess strong organizational and problem-solving skills, advanced knowledge of Excel is our preference, basic knowledge of SQL is a plus for this role.

Additional Information

• Competitive salary with a performance-based bonus
• All You Can Move Sport Pass (XL)
• Szép Card (Gross 450.000 HUF yearly)
• Private health insurance
• 3 extra mental health days yearly
• Free monthly public transport passes
• Office snacks every day
• Friendly, comfortable, and informal office environment in the heart of Buda
• Flexible working hours, fostering work-life balance
• Opportunity to work in an international environment with colleagues from around the world