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Glynn Capital
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IT Service Desk Administrator

Teya

Teya

IT
Reykjavík, Iceland
Posted on Thursday, March 21, 2024

Company Description

About Teya

Teya exists to make sure that every small and growing business in Europe has the opportunity to thrive. We want to become Europe’s go-to software solution for these businesses, simplifying their every day and helping them reconnect with the joy of running their business. Teya was born in 2019 and is home to over 1,000 employees in 15+ countries. We've built a fast-paced, energetic, and innovative environment that is dedicated to bringing the best solutions to customers.

Job Description

Your team

Within your team, your customers define your purpose. We exist to serve and support our fellow Teyans by enabling them to do their best work.

Every team member cares deeply about providing high-quality service and maintaining a culture of collaboration while delivering at pace.

This team is above all else a customer service team and as such is dedicated to providing the best customer service through prompt, efficient, first-time fixes enabled by technology that not only meets but exceeds the expectations of our fellow Teyans.

All of this is underpinned by a keen sense of teamwork, trust, respect and commitment to each other, our customers and our fellow Teyans.

Your mission

  • Provide hardware and software support to users and desktop and mobile endpoints for macOS, iOS and Windows devices

  • Ensure all devices remain compliant with corporate device management and security policies

  • Ensure systems, services and network access are maintained in line with corporate security policies and agreed processes and procedures

  • Adhere to agreed service and operational level agreements at all times

  • Ensure that Teyans have the best experience, connecting to their colleagues, customers, systems and services

  • Support the delivery of a highly automated environment

  • Be aware of and support the delivery of your team’s and company’s Objectives and Key Results

  • Work closely with all key stakeholders across the organisation

  • Always live and promote our company values

  • Deliver value wherever possible

  • Demonstrate and encourage a passion for delivering high-quality support

  • Celebrate and promote your successes and those of your colleagues

  • Promote knowledge sharing and learning within your team and the wider organisation

  • Pursue excellence in all that you do

Qualifications

Your story

You are flexible in your approach, enjoy collaborating with others and are comfortable working with ambiguity. You are humble, willing to learn and willing to share your knowledge. You must be used to working in a target-driven environment and against SLAs.

You have a high level of proficiency in supporting Apple and Windows endpoints that are managed through enterprise MDM solutions. You will also have a good working knowledge of Slack, Teams, the Atlassian suite of products and Microsoft 365.

The role is diverse and challenging and as a result, you will need to have at least two years' experience working in a similar IT service environment so that you can quickly settle and begin delivering value immediately rather than having a long ramp-up period on the technologies.

We'd love to hear from you if you:

  • Believe you can deliver on the mission brief described above

  • Are an effective communicator, able to communicate technical topics to technical and non-technical audiences

  • Have a proven understanding of the importance of consistency, reliability and managed change within IT

  • Have the ability to work well in a team environment

  • Are able to work effectively under pressure

  • Have excellent analytical and problem-solving skills

  • Have excellent time management skills and ability to multi-task and prioritise work

  • Have a developed attention to detail and a proactive problem solver

  • Have strong interpersonal skills and extremely resourceful

  • Are comfortable working within structured programs and projects

Additional Information

The Perks

  • We trust you, so we offer flexible working hours, as long it suits both you and your team.

  • Subsidized lunch in the cafeteria.

  • Health grant and other grants through SSF union.

  • Work computer.

  • Active employee association.