Company Description

About Teya

Teya exists to make sure that every small and growing business in Europe has the opportunity to thrive. We want to become Europe’s go-to software solution for these businesses, simplifying their every day and helping them reconnect with the joy of running their business. Teya was born in 2019 and is home to over 2,000 employees in 15+ countries.We've built a fast-paced, energetic, and innovative environment that is dedicated to bringing the best solutions to customers.

Job Description

Your Team
You will be part of our Customer Success Team in Prague. A strong and talented team whose goal is to make small merchants feel big by providing them with the best possible support. They guide our merchants through their journey with our products. They convert inbound leads to happy customers, assist our merchants through all communication channels to educate them about our products and resolve their requests. They always listen to the customer and make sure that their feedback is acted upon.

Your Mission

• Be the amazing support for our Czech and Slovak customers they always wished they had. Whether by phone, e-mail or chat;
• Help our customers grow their business with Teya payment terminals;
• Work with our developers in case our system is not working as it should or could work even better;
• Collect feedback from our customers and pass it on to the company;
• Get to know our systems and equipment so well and in detail that colleagues from other departments will turn to you for advice.

Qualifications

Your Story

You are eager to learn and grow with us, as well as contribute with your own expertise to meet our customers’ needs. You love helping others and are willing to go the extra mile for our customers.
You're fixated on the customer and everything we can do to serve them;

• You have native level communication skills in Czech/Slovak and are fluent English;
• Confident in communication and interpersonal skills;
• Fiercely competitive and relentless when it comes to goals and targets;
• Eager to learn and improve every day: you have great energy and passion for what you do;
• Spontaneous and certain in your ability to overcome obstacles;
• Previous experience with sales or technical support is desired but not mandatory;

The best part about you is that you have a gift for quickly finding common ground with every type of person!

Additional Information

The Perks

• 26 days Annual leave,
• 3 sick days
• Benefit Plus Cafeteria
• Possibility of hybrid model (home office)
• Company laptop and other equipment
• Free Mobile tariff
• Frequent team events and activities in the office and outside
• Office fruits and speciality coffee every day
• Friendly, comfortable and informal office environment

Teya is for forward-thinkers and change-makers. We give greater priority to a growth mindset and the desire to learn over experience. We put our people first and focus on giving them the opportunities and challenges that foster personal growth. To build high-performing teams, we’re always looking for people with diverse backgrounds and experiences to join us.

All CVs and supporting documents must be submitted in English.