Glynn Capital
Glynn Capital

Product Solutions Engineer



London, UK
Posted on Tuesday, February 20, 2024
At Rockset, we’ve built the real-time analytics database for the world's data applications. Our team and technology come from a rich heritage, rooted in the experience of building massive scale data systems at the world’s leading companies, and we created Rockset to make those kinds of powerful data platforms available to real-time application developers everywhere. We are creating a world where developers can go from complex data sets to fast, interactive applications and analysis effortlessly.
We’re a fast-growing company that values curiosity, diversity, and open-mindedness. You will solve interesting problems, surrounded by exceptional people, while making customers happy. We work hard, but also take our personal lives and experiences seriously. Our investors include Greylock Partners and Sequoia Capital. We are headquartered in San Mateo, CA with offices in Boston, MA and London, UK.

About the opportunity:

  • The right candidate for this position will partner alongside our Product and Engineering teams to resolve customer and developer community issues via email, live chat, and video conferencing
  • Inform product strategy, write documentation, and develop open-sourced solutions/applications for the Rockset developer community based on customer interactions
  • Develop open-sourced solutions/applications and host live workshops with customer base
  • The ability to work independently and contribute directly in a rapidly growing environment and with an early-stage technical product
  • A positive, enthusiastic, entrepreneurial culture working with amazing, talented people building a world-class company
  • A strong focus on product-led growth, where improving our product is at the core of driving user acquisition and conversions

You'd be a great fit, if:

  • You're a natural communicator and delight in using those skills to help others
  • You’re able to communicate complex technical topics to customers of varying technical skill levels
  • Have proficient working knowledge of SQL
  • You’re experienced in writing developer documentation to communicate technical topics in a clear and concise matter
  • Have experience in a support or other service-oriented customer facing role, and enjoy solving many small problems per day
  • Have a natural curiosity to develop a deep and contextual understanding of things
  • Preferred: History or experience in Data Analytics, Data Warehouse/Lake, Real-Time/Streaming, or Business Analytics space
  • Preferred: Experience using cloud service providers
  • Preferred: Demonstrable experience using any of the following: Java, Python, JavaScript, Node.js
  • Preferred: Demonstrable experience in data modeling and database migration to NoSQL
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.