CRAFT MEETS COMFORT. At Resident, we believe your living space shouldn’t just look good, it should feel good. That’s why we’ve created a house of brands that focuses on quality materials, timeless style, and most importantly, comfort. Our current brands include the award-winning Nectar, DreamCloud, Awara, and Siena products and we continue to invest in new categories to broaden our offering and address our customers’ needs.

Since our inception in 2017, Resident has become one of the fastest growing, scaled, and profitable omnichannel retailers in North America. We are a disruptor in the broader home furnishings category underpinned by deep and proven expertise in data science & analytics, performance marketing, and e-commerce technology. As our business continues to grow, we are focused on building world-class retail, finance, operations, logistics, data science, performance marketing, and customer success-driven teams that thrive in a modern work environment.

At Resident, our staff is dedicated to the values of Excellence, Customer Love, Big Thinking, Inclusivity, and Forward Momentum.

To be considered for this remote opportunity, you must reside and be authorized to work within the United Kingdom.

About the Role;

As Operations Coordinator you will be tasked with supporting the day-to-day operations of the Resident UK business, working with both internal and external stakeholders to ensure that our customers receive a best-in-class service. As the Operations Coordinator, you will be detail oriented and be driven by hitting targets and delivering outstanding customer experience. You will be comfortable with following processes and working with others to address challenges when they arise.

What You’ll Be Doing;

• Receive and process customer orders from B2B and B2C customers
• Work with our third-party logistics providers to ensure we meet both B2C and B2B delivery service levels
• Work with our charity partners to ensure a smooth and efficient process for returned goods
• Liaise with our suppliers and 3rd party logistics providers to meet goods inbound requirements and maximise inventory availability
• Arrange bespoke shipping when needed to support events / PR
• Proactively solve customer delivery issues, escalating where appropriate
• Support the UK Operations team to deliver accurate and timely metrics to the business demonstrating supply chain performance

Skills & Qualifications;

To support peak performance in this role we need:

• 2-3 years of experience working in an Operations / Supply Chain position in a B2C or B2B consumer goods company
• Experience with order management systems such as Linnworks, preferred
• Proficient with Excel and/or Google Sheets and ability to manipulate and translate data
• Ambitious and driven to work for a fast-growing business
• Well organised with attention to detail and great time management skills
• Ability to follow standard operating procedures
• Ability to work autonomously and proactively solve challenges
• Good communicator with experience working with cross functional teams
• Experience working with external supply chain suppliers

What We Offer:

• Remote-first workplace (since 2016!)
• Competitive Salary
• Generous paid leave allowances
• Group Life: Private Medical Insurance
• Childcare Vouchers
• Health and Wellness benefits
• Perks at Work Platform – shopping discounts
• Pension
• Lumina Tech – Refurbished Tech
• RAC Vehicle Breakdown Cover
• Will writing service
• Financial Support and Coaching
• A FREE MATTRESS plus an awesome Friends and Family discount!

Resident is a privately held company headquartered in San Francisco, CA, with offices in New York City, London, Tel Aviv, and manufacturing operations in Jeffersonville, IN. Learn more at: https://www.residenthome.com

Resident is committed to a policy of equal employment opportunity, and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.

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