OpenGov is the leader in AI-enabled software for cities, counties, state agencies, and special districts. With a mission to power more effective and accountable government, OpenGov serves 2,000 communities across the United States. OpenGov is built exclusively for the unique asset management, permitting and licensing, procurement and contract management, tax and revenue, budgeting and planning, and financial management needs of the public sector. The OpenGov platform empowers organizations to operate more efficiently, adapt to change, and strengthen public trust.

Learn more or request a demo at opengov.com

Job Description:

At OpenGov, our customers are our best storytellers—and we’re looking for a Customer Communications Specialist to activate and elevate their voices. In this role, you’ll manage communications programs that turn happy customers into champions, and create spaces— online, in media, and in person—where public sector leaders connect, share, and learn from each other.

Reporting to the Director of Communications, you'll identify and engage advocates, transforming their experiences into case studies, testimonials, speaking opportunities, and media stories. You’ll also lead the development of a vibrant online community that empowers government leaders to learn from and support one another.

This is a cross-functional role that sits at the intersection of marketing, customer success, and product—with huge potential to drive engagement, retention, and reputation.

Key Responsibilities:

• Manage the customer reference program, including testimonials, reviews, and speaker placements.

• Partner with Customer Success, Product Marketing, and Sales to identify happy customers and match them to the right advocacy opportunities

• Source speakers, panelists, and discussion topics that reflect customer needs and success stories

• Track and report on advocacy impact (e.g., influence on pipeline, press, or renewals)

• Collaborate with Marketing to turn customer stories into compelling case studies, videos, and media-ready quotes

• Write press releases and pitches that tell OpenGov customer success stories that can be used to pitch local media

• Work directly with customers’ communications teams to pitch their stories locally

• Write and edit talk tracks and building decks for customers speaking about their experience with OpenGov

• Manage and grow OpenGov’s new online customer community

• Foster peer-to-peer engagement, elevate customer voices, and promote content and events that drive community value.

• Build relationships with community members and turn engaged users into vocal advocates

• Partner with Product Marketing and Customer Success to ensure the community supports product adoption, feedback, and engagement.

• Monitor sentiment and surface trends, ideas, or pain points from the community

Qualifications:

• 5+ years experience in corporate communications, customer marketing, advocacy, community management, or related roles–ideally in B2B SaaS

• Strong writing and storytelling skills, especially with customer-centric content

• Experience running reference programs, customer councils, or online communities

• Ability to work cross-functionally with Marketing, CS, and Sales

• Passion for elevating customer voices and creating value-driven experiences

• Bonus: Experience working with public sector or mission-driven organizations

$80K - $90K

On target ranges above include base plus a portion of variable compensation that is earned based on company and individual performance.

The final compensation will be determined by a number of factors such as qualifications, expertise, and the candidate’s geographical location.

Why OpenGov?

A Mission That Matters.

At OpenGov, public service is personal. We are passionate about our mission to power more effective and accountable government. Government that operates efficiently, adapts to change, and strengthens public trust. Some people say this is boring. We think it’s the core of our democracy.

Opportunity to Innovate

The next great wave of innovation is unfolding with AI, and it will impact everything—from the way we work to the way governments interact with their residents. Join a trusted team with the passion, technology, and expertise to drive innovation and bring AI to local government. We’ve touched 2,000 communities so far, and we’re just getting started.

A Team of Passionate, Driven People

This isn’t your typical 9-to-5 job; we operate in a fast-paced, results-driven environment where impact matters more than simply clocking in and out. Our global team of 800+ employees is united in our commitment to challenge the status quo. OpenGov is headquartered in San Francisco and has offices in Atlanta, Boston, Buenos Aires, Chicago, Dubuque, Plano, and Pune.

A Place to Make Your Mark

We pride ourselves on our performance-based culture, where every employee is encouraged to jump in head-first and take action to help us improve. If you have a great idea, we want to hear it. Excellent performance is recognized and rewarded, and we love to promote from within.

Benefits That Work for You

Enjoy an award-winning workplace with the benefits to match, including:

• Comprehensive healthcare options for individuals and families.

• Flexible vacation policy and paid company holidays

• 401(k) with company match

• Paid parental leave, wellness stipends, and HSA contributions

• Professional development and growth opportunities

• A collaborative office environment with weekly catered lunches