Solution Consultant II
OpenGov
Chicago, IL, USA
Posted on Dec 13, 2024
OpenGov is home to an exceptional team - passionate about our mission to power more effective and accountable government. By bringing the OpenGov Cloud to our nation's state and local government, we’re transforming communities so they can thrive!
Imagine yourself being able to help small business owners open their doors faster, ensuring our tax dollars are accounted for, creating safer infrastructure, modernizing the permitting process, and assisting with disaster recovery. The work you do here every day has a meaningful impact on people's lives!
🌟 OpenGov is a 2023 Top Workplaces USA award winner and a Forbes America's Best Startup Employer 🌟
Join our smart, fun, and humble team to experience the most rewarding career of your life!
Job Summary:
The Solution Consultant II (SC) applies professional expertise to support Sales and Professional Services teams in crafting mutually beneficial service agreements, guiding customers toward optimal implementation strategies, and mitigating delivery risks through precise scoping and well-defined Statements of Work (SOWs). This role operates within established guidelines while identifying opportunities for process optimization, contributing to scalable and effective solutions.
Responsibilities:
- Collaborate with Sales teams and customers to lead scoping activities, clearly define delivery requirements, and steer stakeholders toward optimal implementation paths.
- Mitigate project risks and manage stakeholder expectations to optimize ROI while minimizing challenges in delivery.
- Participate in scoping meetings with Sales teams, customers, and prospects to identify requirements and communicate professional services value and delivery approaches.
- Drive the creation, refinement, and approval of SOWs, collaborating with cross-functional teams such as Professional Services, R&D, and Training as needed.
- Support RFP processes related to implementation scope by providing estimates, content, and analysis.
- Leverage project data to continually refine scoping processes and ensure alignment with profitability and delivery objectives.
- Lead internal initiatives to improve processes, scale operations, and enhance team efficiency, including evaluating profitability metrics and supporting strategy implementation.
- Stay agile in a dynamic environment by aligning services scoping with evolving customer needs and product solutions.
- Requirements and Preferred Experience:
- Bachelor’s degree or equivalent experience
- 2+ years or more of direct or applicable experience in a professional services role, ideally within SaaS
Preferred Qualifications:
- Experience with government ERP/accounting systems, budgeting concepts, and finance solutions.
- Familiarity with professional services scoping, contracting principles, and negotiation; prior experience in contract management is a plus.
- Proficiency in Salesforce and contract management systems.
- Strong written and verbal communication skills, with an ability to articulate and address issues related to professional services projects.
- Demonstrated attention to detail, accuracy, and consistency.
- Proven ability to collaborate across internal teams, including finance, revenue recognition, product, R&D, and legal.
Competencies:
- Analytical Thinking and Problem-Solving: Navigate moderately complex challenges with logical and data-driven approaches.
- Collaboration: Build and maintain productive working relationships with internal and external stakeholders, fostering a collaborative problem-solving environment.
- Judgment and Decision-Making: Exercise sound judgment within established procedures to deliver effective solutions.
- Adaptability: Demonstrate agility in dynamic situations, aligning efforts with evolving customer needs and organizational priorities.
What makes OpenGov unique
» Leadership: CEO Zac Bookman (MPA from Harvard and JD from Yale) is truly a mission-driven CEO. He was named one of the 100 most Intriguing Entrepreneurs by Goldman Sachs, a Tech Pioneer by the World Economic Forum, and SF and Silicon Valley Business Times' 40 under 40 class of 2018!
» Growth: Record breaking growth with 1,800+ governments (and counting) using our products. Click here to read more.
» Culture: Winner of 2023 Top Workplaces USA award, Awarded Top 25 Cloud Companies to Work For, Winner of Forbes 2022 Best Startup Employers, 50 Best Workplaces award. Check out our Careers Video!
» Perks: Comprehensive medical, dental, and vision coverage for you and your family. We almost forgot to mention: New parents get paid leave to welcome your new bundle of joy into your family. Plus, a wellness stipend for gym memberships/fitness classes for medical plan enrollees, employer HSA contribution, and lunch in-office every Wednesday.
» Product: Named to the GovTech 100 (seven consecutive years), we are the leader in cloud software for our nation's cities, counties, and state agencies.
» Mission Driven: We are a technology company with a passion for the mission. We're powering more effective and accountable government.
Come join us and make a positive social impact!
OpenGov is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.