IT Support Specialist
OpenGov
IT, Customer Service
Chicago, IL, USA
Posted on Wednesday, June 5, 2024
OpenGov is home to an exceptional team - passionate about our mission to power more effective and accountable government. By bringing the OpenGov Cloud to our nation's state and local government, we’re transforming communities so they can thrive!
Imagine yourself being able to help small business owners open their doors faster, ensuring our tax dollars are accounted for, creating safer infrastructure, modernizing the permitting process, and assisting with disaster recovery. The work you do here every day has a meaningful impact on people's lives!
🌟 OpenGov is a 2023 Top Workplaces USA award winner and a Forbes America's Best Startup Employer 🌟
Join our smart, fun, and humble team to experience the most rewarding career of your life!
Job Summary:
The IT Support Specialist will provide fast, friendly, and helpful technical assistance across laptops and systems, prioritizing in-person customer support for OpenGov offices. The ideal candidate will bring a history of excellent customer service, a great attitude, and proven technical aptitude to ensure a stellar employee IT experience both in our offices and remote.
Responsibilities:
- Maintain in-office presence five days a week to promptly and effectively address support requests.
- Oversee the upkeep of office systems, including video conferencing equipment, networking infrastructure, and audio-visual equipment.
- Execute troubleshooting, both remotely and in-person. Install, configure, and maintain computer hardware, software, and peripheral devices, ensuring they are up-to-date and functioning optimally.
- Deliver exemplary support to our in office employees.
- Document IT processes and services and provide detailed documentation on support requests.
- Manage assets for hardware and software, ensuring optimal resource allocation
- Contribute to project teams, ensuring the successful implementation of new systems or upgrades
- Undertake repairs, maintenance, and installations of computer hardware and software
- Provide comprehensive training to end-users on IT systems, offering open office hours, one-on-one sessions, helpdesk articles, and recorded instructional videos
- Travel to various sites as required to deliver advanced technical support to OpenGov facilities
- Implement and enforce IT security policies and procedures, including data backup, antivirus, and user access controls to safeguard company data.
- Provision and deprovision end-user access to OpenGov’s software systems.
- Provide an exceptional onboarding experience to OpenGov employees
Requirements and Preferred Experience:
- Possess a minimum of 2-3 years of experience in a corporate IT support role, with demonstrated proficiency in troubleshooting and problem-solving
- Excellent communication and interpersonal skills
- Demonstrate proficiency across multiple platforms, including OSX, Windows, iOS, and Android
- Familiarity with Okta and an understanding of modern Identity Management processes and protocols is preferred
- Proficiency in endpoint management systems such as Jamf and Intune
- Experience with video conferencing equipment
- Working knowledge of Google Apps, Office 365, and Atlassian tools preferred
- Functional experience in an agile work environment
- Capability to lift objects weighing up to 50 pounds
- A proactive problem-solving approach with a hands-on attitude
- Ability to work independently and as part of a team, with a strong sense of accountability and responsibility
- Ability to collaborate seamlessly across departments to continually enhance our employee support services
#LI-DNI
What makes OpenGov unique
» Leadership: CEO Zac Bookman (MPA from Harvard and JD from Yale) is truly a mission-driven CEO. He was named one of the 100 most Intriguing Entrepreneurs by Goldman Sachs, a Tech Pioneer by the World Economic Forum, and SF and Silicon Valley Business Times' 40 under 40 class of 2018!
» Growth: Record breaking growth with 1,800+ governments (and counting) using our products. Click here to read more.
» Culture: Winner of 2023 Top Workplaces USA award, Awarded Top 25 Cloud Companies to Work For, Winner of Forbes 2022 Best Startup Employers, 50 Best Workplaces award. Check out our Careers Video!
» Perks: 90% paid Medical/Dental/Vision premium for employees, fully paid Life and Short/Long term disability insurance, Unlimited PTO, Parental Leave policy, annual wellness stipend, anniversary awards, and more!
» Product: Named to the GovTech 100 (seven consecutive years), we are the leader in cloud software for our nation's cities, counties, and state agencies.
» Mission Driven: We are a technology company with a passion for the mission. We're powering more effective and accountable government.
Come join us and make a positive social impact!
OpenGov is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.