🌟 OpenGov is a 2023 Top Workplaces USA award winner and a Forbes America's Best Startup Employer. OpenGov is a high growth, late stage venture backed startup with investors including Andreessen Horowitz, Formation 8, Cox Enterprises, and Emerson Collective. Our Board of Directors includes iconic Silicon Valley executives John Chambers (former Cisco Chairman and CEO) and Marc Andreessen (Time Magazine’s list of the 100 most influential people in the world). 🌟

OpenGov is looking to hire an experienced Customer Certifications and University Program Manager who is responsible for managing OpenGov University and building a world-class customer education credentialing program to help our customers truly maximize OpenGov and create a more empowered and modernized government.

Your role will be to orchestrate the development of our customer certification and badging program and OpenGov University. This will include live, in-person certifications with supporting resources in OpenGov University and virtual, on-demand learning opportunities for our customers.

• Work with the Director of Customer Enablement to own & optimize OpenGov University and credentialing program.

• Active owner of OpenGov University functionality, look & feel, and user experience.

• Regularly report on OpenGov University performance and partner with the internal data analysis team to identify and build additional reporting needs.

• Report on and communicate the results of the credentialing program to cross-functional partners and iterate as needed.

• Design, launch, and manage OpenGov’s digital credentialing (badging and certification) strategy and programs.

• Maintain badges and certifications as OpenGov’s product changes.

• Manage 3-5 major projects each quarter across Skilljar and credential programs (certificates and badging).

• Manage request workflow for new content, updated content, and UI/UX improvements in OpenGov University.

• Work with learning experience designers and subject-matter experts to develop new badges and certifications, including exam blueprints, content curation, and question-writing workshops.

• Work cross-functionally with Product, Marketing, and our GTM teams to bring new credentialing programs to market.

• Drive relationships and improvements with our LMS (Skilljar).|

• Test early and often, with a bias toward action and learning.

• Launch two admin certification programs, including new OpenGov University site pages, program documentation, assessments, and certification design.

• Manage internal and customer-facing university domains.

• Revamp the OpenGov University home page and identify opportunities for site improvement.

• Build a badging strategy for OpenGov University.

• 5+ years’ experience with Learning Management Systems (LMS) tools such as Skilljar and certification programs such as Credly (preferably in a SaaS environment).

• Experience operationalizing a credentialing program from higher (certification) to lower (badging) stakes.

• History of building and leading successful, innovative universities with credentialing.

• Excellent consultative and communication skills both with customers and internal teams.

• Excellent project management and program management skills.

• Agile, comfortable with ambiguity, adept prioritization skills, and a strong sense of urgency in driving projects to completion.

» Leadership: CEO Zac Bookman (MPA from Harvard and JD from Yale) is truly a mission-driven CEO. He was named one of the 100 most Intriguing Entrepreneurs by Goldman Sachs, a Tech Pioneer by the World Economic Forum, and SF and Silicon Valley Business Times' 40 under 40 class of 2018!

» Funding: Over $250 million, late stage venture backed startup, from top tier investors including Andreessen Horowitz, 8VC, Cox Enterprises, and Emerson Collective.

» Board of Directors: Includes iconic executives John Chambers (former Cisco Chairman and CEO), Marc Andreessen (Time Magazine’s list of the 100 most influential people in the world), and Amy Pressman (co-founder, former president, and a current board member of Medallia).

» Growth: Record breaking growth with 1,800+ governments (and counting) using our products. Click here to read more.

» Culture: Winner of 2023 Top Workplaces USA award, Awarded Top 25 Cloud Companies to Work For, Winner of Forbes 2022 Best Startup Employers, 50 Best Workplaces award. Check out our Careers Video!

» Perks: 90% paid Medical/Dental/Vision premium for employees, fully paid Life and Short/Long term disability insurance, Unlimited PTO, Parental Leave policy, annual wellness stipend, anniversary awards, and more!

» Product: Named to the GovTech 100 (seven consecutive years), we are the leader in cloud software for our nation's cities, counties, and state agencies.

» Mission Driven: We are a technology company with a passion for the mission. We're powering more effective and accountable government.

Come join us and make a positive social impact!