EAP Clinician
Lyra Health
South Africa
Posted on Mar 4, 2026
About Lyra Health
Lyra Health is the leading provider of mental health solutions for employers supporting more than 20 million people globally. The company has delivered 13 million sessions of mental health care, published more than 20 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness and cost efficiency. Extensive peer-reviewed research confirms Lyra’s transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions.
Role Overview:
The role is hybrid to be based in South Africa.
Shift work: This is a 5 day shift role however, the specific working days are not fixed.
The successful candidate will be required to work rotating shifts, including weekends.
Hours: The successful candidate will work the night shift position from 21h30pm to 6h30am.
Language Proficiency: The successful candidate needs to be able to provide counselling in Afrikaans and English
Internet Connectivity: The successful candidate must have reliable internet connectivity (fibre, LTE or 5G) with a minimum speed of 50 Mbps and a minimum download speed of 25 Mbps. In the event of connectivity issues or loadshedding at home, staff will be required to work from the office.
Key Responsibilities
- To provide the first point of contact for employees accessing Lyra Southern Africa
- To provide all the services to which the caller is entitled in a professional and respectful manner and to standards agreed with the NSC Managers
- To accurately capture all information on the database pertinent to the clinical management of the case
- To adhere to all clinical protocols and procedures as laid out by Clinical Management
- To adhere to the operational standards as set out by Operational Management
Minimum level of experience required (including any industry-specific experience)
- Minimum of a Master's Qualification as a Clinical/Counselling/Educational Psychologist and current registration as such with the HPCSA.
- Minimum of an Honour’s Qualification as a Clinical Social Worker and current registration as such with the SACSSP.
- Minimum of a B Psych Degree with registrations at the HPCSA as a registered counsellor.
- Candidates must be able to undertake therapy in a minimum of two languages i.e. English and Afrikaans
Minimum Skillset Required
- Knowledge about and skilled in providing Solution Focused Therapy to clients
- Computer literacy & ability to type fast
- Ability to effectively merge Clinical and EHWP focus
- Client service orientation
- Articulate
- Good telephone manner and ability to provide telephonic therapy
- Risk Assessment
- Good time management ability
- Ability to work within a team
- Ability to work well under pressure
- Ability to function within a structured call centre environment
- Business and commercial awareness
- Provide counselling within a short-term framework
In accordance with the Employment Equity Act, preference will be given to suitably qualified candidates from designated groups, including persons with disabilities.
"We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law.
By applying for this position, you acknowledge that your personal information will be processed as per the Lyra Health Workforce Privacy Notice. Through this application, to the extent permitted by law, we will collect personal information from you including, but not limited to, your name, email address, gender identity, employment information, and phone number for the purposes of recruiting and assessing suitability, aptitude, skills, qualifications, and interests for employment with Lyra. We may also collect information about your race, ethnicity, and sexual orientation, which is considered sensitive personal information under the California Privacy Rights Act (CPRA) and special category data under the UK and EU GDPR. Providing this information is optional and completely voluntary, and if you provide it you consent to Lyra processing it for the purposes as described at the point of collection, for example for diversity and inclusion initiatives. If you are a California resident and would like to limit how we use this information, please use the Limit the Use of My Sensitive Personal Information form. This information will only be retained for as long as needed to fulfill the purposes for which it was collected, as described above. Please note that Lyra does not “sell” or “share” personal information as defined by the CPRA. Outside of the United States, for example in the EU, Switzerland and the UK, you may have the right to request access to, or a copy of, your personal information, including in a portable format; request that we delete your information from our systems; object to or restrict processing of your information; or correct inaccurate or outdated personal information in our systems. These rights may be subject to legal limitations. To exercise your data privacy rights outside of the United States, please contact globaldpo@lyrahealth.com. For more information about how we use and retain your information, please see our Workforce Privacy Notice."