Client Service Executive
Lyra Health
Customer Service
Singapore
Posted on May 3, 2025
About Lyra Health
Lyra is transforming mental health care through technology with a human touch to help people feel emotionally healthy at work and at home. We work with industry leaders, such as Morgan Stanley, Uber, Amgen, and other Fortune 500 companies, to improve access to effective, high-quality mental health care for their employees and their families. With our innovative digital care platform and global provider network, nearly 20 million people can receive the best care and feel better, faster. Founded by David Ebersman, former CFO of Facebook and Genentech, Lyra has raised more than $900 million.
The Client Services Executive will play a critical role in ensuring the seamless scheduling of clinicians for sessions, maintaining appointment records, and supporting overall clinical operations, administration and office operation. Additionally, this role will support commercial growth activities by assisting with marketing materials, campaigns, and EAP events. The ideal candidate is highly organized, proactive, and able to coordinate efficiently with clinicians, clients, and internal teams.
You will work 5 days per week, including alternate Saturdays. The shift rota is either 9am - 6pm or 11.30am - 8.30pm.
We will require flexibility to cover other members of the team on annual leave from time to time.
Key Responsibilities:
1. Clinician Scheduling & Coordination
- Manage and update clinician schedules to ensure efficient allocation of sessions.
- Coordinate clinician availability, appointment bookings, and cancellations.
- Monitor and resolve scheduling conflicts in a timely manner.
- Communicate with clinicians and clients to confirm session details and any changes.
2. Appointment & System Management
- Maintain accurate records of clinician schedules, session logs, and client appointments.
- Ensure timely updates and data accuracy in scheduling systems.
- Work closely with the clinical and operations teams to streamline appointment processes.
- Support the transition to automated scheduling tools, where applicable.
3. Administrative & Operational Support
- Assist in clinician onboarding by ensuring proper documentation and schedule integration.
- Liaise with clinicians and internal teams to facilitate smooth daily operations.
- Provide administrative support, including preparing reports and updating tracking sheets.
- Handle confidential and sensitive information with discretion.
4. Commercial Growth & Marketing Support
- Assist in the preparation and proactive engagement of marketing materials and campaign content.
- Support the execution of EAP (Employee Assistance Program) events by coordinating logistics, scheduling, and materials.
- Work closely with the commercial team to help implement local marketing initiatives in Singapore.
- Ensure smooth administrative support for outreach activities and engagement efforts.
Requirements & Qualifications
- Diploma or Bachelor's degree in Business Administration, Healthcare Management, Marketing, or a related field is desirable.
- 2-3 years of experience in appointment scheduling, healthcare administration, marketing coordination, or clinic operations is desirable.
About You
- Strong organizational and multitasking skills with excellent attention to detail.
- Proficiency in Microsoft Office (Word, Excel) and scheduling software.
- Strong IT skills and having a tech savvy mindset to be able to use a variety of systems.
- Excellent communication and interpersonal skills for clinician, client, and marketing coordination.
- Ability to handle high-volume scheduling and resolve conflicts efficiently.
- Experience in a mental health, healthcare, or service industry setting is an advantage.
"We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law.
By applying for this position, you acknowledge that your personal information will be processed as per the Lyra Health Workforce Privacy Notice. Through this application, to the extent permitted by law, we will collect personal information from you including, but not limited to, your name, email address, gender identity, employment information, and phone number for the purposes of recruiting and assessing suitability, aptitude, skills, qualifications, and interests for employment with Lyra. We may also collect information about your race, ethnicity, and sexual orientation, which is considered sensitive personal information under the California Privacy Rights Act (CPRA) and special category data under the UK and EU GDPR. Providing this information is optional and completely voluntary, and if you provide it you consent to Lyra processing it for the purposes as described at the point of collection, for example for diversity and inclusion initiatives. If you are a California resident and would like to limit how we use this information, please use the Limit the Use of My Sensitive Personal Information form. This information will only be retained for as long as needed to fulfill the purposes for which it was collected, as described above. Please note that Lyra does not “sell” or “share” personal information as defined by the CPRA. Outside of the United States, for example in the EU, Switzerland and the UK, you may have the right to request access to, or a copy of, your personal information, including in a portable format; request that we delete your information from our systems; object to or restrict processing of your information; or correct inaccurate or outdated personal information in our systems. These rights may be subject to legal limitations. To exercise your data privacy rights outside of the United States, please contact globaldpo@lyrahealth.com. For more information about how we use and retain your information, please see our Workforce Privacy Notice."