Lyra is transforming mental health care through technology with a human touch to help people feel emotionally healthy at work and at home. We work with industry leaders, such as Morgan Stanley, Uber, Amgen, and other Fortune 500 companies, to improve access to effective, high-quality mental health care for their employees and their families. With our innovative digital care platform and global provider network, 10 million people can receive the best care and feel better, faster. Founded by David Ebersman, former CFO of Facebook and Genentech, Lyra has raised more than $900 million.

The Client Support Specialist team serves as the first point of contact for clients reaching out to connect to care, get answers to general benefit questions, or explore resources when in distress. As a Client Support Specialist, you will leverage your customer experience skills, empathetic communication, and solution-oriented service to assist clients primarily by phone and chat, with some email communication to support first-touch resolution. The Specialist will also support HR Managers and Customer Representatives coordinate support for major events and team support.

This role is integral to our larger Care Navigator Team and requires interacting in a collaborative manner with our Care Advocates, Clinical Navigators, and other internal teams. This is a high volume full contact center environment, so focus on calls and chats are required as part of the role. Additionally, given the nature of mental health support Lyra provides, the Specialist will need to be comfortable discussing sensitive topics. Lyra will provide extensive training on how to support our members and meet them where they are in their care journey. Above all, this role requires excellence in customer service and a commitment to ensuring that every individual who reaches Lyra is treated with compassion and care.

Shifts available include Tuesday - Saturday 7 am - 3:30 pm PST and Sunday - Thursday 7am - 3:30 pm PST.

By applying for this position, your data will be processed as per Lyra Health Workforce Privacy Notice. Through this application, we will collect personal information from you including your name, email address, gender identity, employment information, and phone number for the purposes of recruiting and assessing suitability, aptitude, skills, qualifications, and interests for employment with Lyra. We may also collect information about your race, ethnicity, and sexual orientation, which is considered sensitive personal information under the California Privacy Rights Act (CPRA). Providing this information is optional and completely voluntary. If you are a California resident and would like to limit how we use this information, please use the Limit the Use of My Sensitive Personal Information form. This information will only be retained for as long as needed to fulfill the purposes for which it was collected, as described above. Please note that Lyra does not “sell” or “share” personal information as defined by the CPRA. For more information about how we use and retain your information, please see our Workforce Privacy Notice.