About the Role
As a key member of the finance team within a global ecommerce membership organization, the Payments Analyst provides expertise and analysis in the realm of payments. Responsibilities include staying current with industry trends, regulations, and best practices related to payments. Additionally, this role analyzes payment data to identify opportunities for improvement and optimization. Collaborating with cross-functional teams, the Payments Analyst develops and implements strategies to enhance payment processes, drive revenue growth, and improve the overall customer experience. The Payments Analyst actively engages in strategic discussions to analyze finance and payment needs, offering data-driven recommendations. This role is integral in shaping the organization's payment strategy.

What You’ll Do

• Data Analysis
  - Conduct in-depth payment data analysis to identify financial patterns, trends, and improvement opportunities
  - Analyze payment data to identify patterns, trends, and opportunities for improvement or optimization
  - Provide analysis for optimizing payment acceptance and customer billing practices, reducing fraud, and improving customer retention
• Strategy Development
  - Contribute to the development and implementation of payment strategies aligned with organizational goals
• Risk Management
  - Assess and manage risks associated with payment processes, including fraud prevention and compliance with regulations
• Cross-Functional Collaboration
  - Work collaboratively with cross-functional teams to develop and implement payment strategies aligned with business goals
  - Provide training and support to internal teams on payment-related topics to ensure a clear understanding of payment processes and best practices
• Industry Knowledge
  - Stay informed about industry trends, regulations, and best practices related to payments, including emerging technologies and security measures
• Payment Process Optimization
  - Identify and implement opportunities to optimize payment processes, enhance customer experience, and drive revenue growth
• Performance Monitoring
  - Monitor and evaluate the performance of payment systems, identifying areas for optimization and efficiency improvement
• Communication
  - Provide subject matter expertise on payment processing, fraud prevention, compliance, and risk management
  - Actively participate in strategic discussions, analyzing finance and payments needs, and making data-driven recommendations to shape the organization's payments strategy
• Vendor and Partner Collaboration
  - Collaborate with internal and external partners, such as payment processors and financial institutions, to ensure seamless integration and efficient payment operations

What We’re Looking For

• Bachelor’s or advanced degrees in business, finance, economics, or related fields
• 2-4 years of experience in highly analytical consumer or marketplace businesses
• Proven track record of delivering superior insights using data
• Strong SQL skills for efficient extraction of data from complex datasets
• Strong visualization skills in PowerBI, Tableau, Looker, or similar
• Experience with Python, R, and/or advanced statistics
• Familiarity with A/B testing and other data-driven optimization efforts to enhance the customer experience and deliver results
• Detail-oriented and highly organized, with the ability to manage multiple projects and priorities
• Collaborative mindset, ability to work effectively in cross-functional teams, and build relationships with internal and external stakeholders
• Nice to have: acquirer, processor, payment gateway, or high-risk merchant experience
• 2 or more years of experience at a top-tier business consulting firm preferred

About Us
We are a San Francisco based company founded in 2003. Our mission is simple: we help people. We have democratized professional services by connecting customers with verified and vetted Experts who provide reliable answers at any hour and on any budget. JustAnswer members enjoy round-the-clock access to 12,000+ doctors, lawyers, tech support, mechanics, vets, home repair pros, and more. In the last 20 years, we have helped 22 million customers in 196 countries by answering more than 25 million questions.

Why Join the Team
With 1,000+ employees, we are growing at an amazing pace. Our hiring criteria: Smart. Fun. Get things done. We love what we do and celebrate our success together, best of all, you get to work at a hot company that’s (drum roll, please) profitable!

Our JustAnswer Promise
We strive together to make the world a better place, one answer at a time. JustAnswer's mission is to help people. We do this by connecting our members with verified Experts to help answer life's questions and solve problems. It’s not every day in your life that you get to be a part of a simple yet powerful mission. We pride ourselves in doing things the JA Way.

• Data driven: Data decides, not egos
• Courageous: We take risks and challenge the status quo
• Innovative: We're constantly learning, creating, and adapting
• Lean: We focus on customers, using lean testing to learn how to serve them best
• Humble: Past success is not a guarantee of future success

If these things matter to you, come join the team here at JustAnswer!

Perks and Benefits

• Fully Remote Work Environment
• Competitive Pay
• United Healthcare PPO, Kaiser
• FSA and HSA options, including Dependent Care Spending
• Dental & Vision
• Employer paid Long & Short - Term Disability
• Employer paid life insurance
• $75 monthly Remote-Work stipend
• $360 annual Wellness stipend
• $200 per year for registration fees for fitness events, races, and marathons
• Flexible time off
• 11 company holidays
• 401k with company matching
• Paid parental leave
• Charitable donation matching
• JustAnswer subscription with access to 12,000 experts in over 700 categories

And let's not forget having fun! Our Minister of Fun organizes weekly pop-up lotteries for prizes, monthly virtual bingo, trivia competitions, photo contests, puzzles, virtual mixed-team lunches, and spirited company-wide challenges!

Remote From these States
Arizona, California, Connecticut, Florida, Georgia, Idaho, Illinois, Indiana, Massachusetts, Michigan, Nevada, New Jersey, New Mexico, New York, North Carolina, Ohio, Oregon, Pennsylvania, South Carolina, Texas, Vermont, Virginia, Washington, West Virginia and Wisconsin.

Pay Transparency
JustAnswer will provide pay transparency information upon application to those in qualifying jurisdictions.

Our Commitment to Diversity
At JustAnswer, we embrace workplace diversity. We believe that diversity drives richer insights, fuels innovation, and creates better outcomes. We are committed to attracting and developing an engaged and inclusive workforce. Team members from diverse backgrounds and unique perspectives are crucial to the JustAnswer mission of helping all people. Individuals seeking career opportunities at JustAnswer are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, sexual orientation, gender identity, or any other protected status under all applicable laws, regulations, and ordinances.

#LI-REMOTE