Iterable is the leading AI-powered customer engagement platform that helps leading brands like Redfin, SeatGeek, Priceline, Calm, and Box create dynamic, individualized experiences at scale. Our platform empowers organizations to activate customer data, design seamless cross-channel interactions, and optimize engagement—all with enterprise-grade security and compliance. Today, nearly 1,200 brands across 50+ countries rely on Iterable to drive growth, deepen customer relationships, and deliver joyful customer experiences.

We are looking for an Engineering Manager to lead the Nexus Team in our growing Lisbon R&D Hub. Nexus owns the front door to Iterable. The team is responsible for authentication, login, SSO/SAML, MFA, organization and project creation, access control, and the RBAC and governance frameworks that power the entire platform.

This team operates critical, high-traffic systems including event processing, link tracking and shortening, and key parts of billing and usage pipelines. When these systems fail, customers cannot access the platform or trust its correctness. This is true production ownership with real impact.

Nexus sits at the intersection of platform engineering and product experience, building secure and scalable backend systems while also powering user-facing surfaces such as the Admin App and internal control tools. As Iterable scales up-market, security, compliance, reliability, and governance become even more critical—making this one of the highest-leverage teams in the company.

You Will

• Lead and grow a high-performing engineering team in Lisbon, fostering strong ownership and operational excellence.
• Own the reliability, scalability, and correctness of critical authentication, governance, and event-driven systems.
• Partner closely with Product, Security, Billing, and Infrastructure teams to deliver secure and scalable solutions.
• Coach engineers to make sound technical trade-offs without becoming the bottleneck.
• Drive best practices in architecture, observability, and incident management.

We Are Looking For

• 2+ years of Engineering Management experience in a SaaS or platform environment.
• Strong technical foundation in backend and distributed systems (JVM ecosystem preferred).
• Experience operating production systems at scale, including on-call and incident response.
• Familiarity with technologies such as Kafka, Redis, AWS, and event-driven architectures.
• Experience with authentication, permissions, or governance systems is a strong plus.
• Excellent communication skills in English.

What we offer

• Competitive salaries & meaningful equity
• Private Medical Insurance
• Life/Risk Assurance
• Meal Allowance: 8.55€ per day
• Community Days (days for us to give back to the community)
• Paid Annual Leave (22 days)
• Global Lifestyle Reimbursement Account
• Paid Sabbatical
• Complete laptop workstation

Iterable is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Iterable does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Iterable also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Iterable will also consider for employment qualified applicants with arrest and conviction records.