Iterable is the top-rated AI-powered customer engagement platform that helps organizations like Redfin, Priceline, Calm, and Box to activate customers with joyful interactions at scale. With Iterable, organizations drive high growth with individualized, harmonized and dynamic communications that engage customers throughout the entire lifecycle at the right time. Iterable’s data engine, ease of use, and flexible and open architecture makes it the best platform to close the data activation gap by bringing together customer data, ability to design the experiences, deliver them and optimize them. All in one platform. We’ve surpassed $150M in ARR and have raised more than $230M from top-tier investors like Index Ventures, Viking, and CRV. Nearly 1200 companies from over 50 countries around the world rely on us to captivate their many millions of users.

Iterable helps brands unlock growth in the digital era by enabling joyful customer experiences with individualized communications based real-time behavioral data, harmonized cross-channel communications based on customer lifecycle, and dynamic always-on journeys that adapt to customer signals. Our powerful customer communication platform helps marketers manage end-to-end customer engagement programs with enterprise-grade security, compliance and controls for their customers.

Iterable’s momentum grows daily and there has never been a more exciting time to join the team! We’ve been recognized as one of the Best Places to Work - SF for the past five years, recognized as one of Inc’s Best Workplaces and Fastest Growing Companies, and we were recognized on Forbes’ list of America’s Best Startup Employers in 2022. Notably, Iterable has also been listed on Wealthfront’s Career Launching Companies List and has held a top 10 ranking on the Top 25 Companies Where Women Want to Work.

We have a global presence with offices in San Francisco, New York, Denver, and London, and recently expanded our operations to Australia and New Zealand. Iterable’s reach extends worldwide, and we have remote employees across the globe. As we scale, we continue to live by our core four, founding values - Trust, Growth Mindset, Balance, and Humility. To understand the Iterable story, and learn more about our mission, explore our Culture and About Us page.

How you will make an impact:

As a Senior Product Designer, you'll lead projects to deliver intuitive administrative and developer experiences, enabling enterprise customers to efficiently onboard their teams, manage their data schema, and integrate with other software in their MarTech stack to optimize delivery of high send volumes.

You'll also lead projects to provide our customers with the experimentation tooling and AI-enabled insights needed to replicate and improve upon the success of past campaign sends.

One of our core values is growth mindset, and Iterable is a company where everyone can grow. If this is a role that excites you, please apply as we value applicants for the skills they bring beyond a job description.

You’ll get to:

• Provide strategic design leadership across multiple product areas, with features across data integrations and management, optimization, and more
• Collaborate across time zones with product managers, engineers, and UX researchers to enhance our product offerings, ensuring an intuitive, impactful user experience
• Lead the design process from ideation to execution, employing your expertise to develop solutions that address complex problems while meeting the needs of our diverse user base
• Engage in all facets of design work, from UX research and discovery to prototyping and high-fidelity visuals, ensuring that every design decision contributes to our overarching goals
• Elevate the design standard within the team, providing constructive feedback and sharing insights that foster a culture of excellence and continuous improvement.
• Collaborate with peers to up-level process and operations for our UX functions, including product design, user research, and copywriting

We are looking for people who have:

• 5+ years working in UX and product design roles
• Experience working across the product development lifecycle for web and/or software applications
• Strong visual design sensibilities, with a passion for creating consumer grade enterprise products
• The ability to make the complex simple, with approachable, intuitive interface design
• Empathy for the variety of our customers, engineers, and internal stakeholders that we work with on a day-to-day basis
• Strong organizational skills, capable of leading projects with precision and efficiency
• Excellence in asynchronous communication, adept at articulating ideas and collaborating effectively across different time zones

Bonus Points:

• Experience in a fast-paced startup environment
• Experience with marketing, email, push or SMS software
• Experience working with a B2B SaaS company, designing and building tools that help people be better at their jobs

Perks & Benefits:

• Paid parental leave
• Competitive salaries, meaningful equity, & 401(k) plan
• Medical, dental, vision, & life insurance
• Balance Days (additional paid holidays)
• Fertility & Adoption Assistance
• Paid Sabbatical
• Flexible PTO
• Monthly Employee Wellness allowance
• Monthly Professional Development allowance
• Pre-tax commuter benefits
• Complete laptop workstation