Job Description: We are seeking a results-driven and experienced Regional Director of Growth Customer Success to lead our elite team focused on managing our growth accounts. Reporting to the Vice President of Customer Success, the Regional Director will play a critical role in driving customer satisfaction, retention, and revenue growth for Iterable's key clients.

Key Responsibilities:

• Manage a portfolio of customers ranging from $50k ARR to $200k ARR, ensuring their success and satisfaction with Iterable's platform and services.
• Lead and inspire a team of 6-8 elite top performers within the customer success organization, fostering a culture of excellence, collaboration, and customer advocacy.
• Develop and execute strategic initiatives to drive customer retention, health, and expansion opportunities, aligning with Iterable's business objectives and customer-centric values.
• Drive performance management, including coaching, training, and development of team members to enhance their skills and maximize their potential.
• Implement and oversee a success operating cadence to ensure consistent execution and accountability across the team.
• Serve as a primary point of contact for key stakeholders within assigned accounts, building strong relationships and advocating for customer needs.
• Collaborate cross-functionally with sales, product, and marketing teams to identify opportunities for customer growth and drive alignment on customer success strategies.
• Champion Iterable's strong culture of innovation, inclusivity, and customer-centricity, both internally and externally.

Qualifications:

• Bachelor's degree in Business Administration, Marketing, or related field; MBA preferred.
• 6-8 years of experience in customer success leadership roles within the technology, social, digital, or marketing space, or at a major USA company.
• Proven track record of success in managing growth accounts and driving customer retention and revenue growth.
• Experience leading and scaling a $50 million marketing tech startup, including experience taking a company to IPO.
• Strong leadership skills with experience managing and inspiring teams to achieve excellence in customer success.
• Excellent communication, presentation, and interpersonal skills, with the ability to build strong relationships with internal and external stakeholders.
• Strategic thinker with a data-driven approach to problem-solving and decision-making.
• Ability to thrive in a fast-paced, dynamic environment and drive results through collaboration and innovation.
• Remote work experience preferred, with the ability to effectively manage a distributed team in a virtual setting.

If you are a dynamic leader with a passion for driving customer success and growth in a remote environment, we encourage you to apply for this exciting opportunity at Iterable!

The US base salary range for this position at the start of employment is $134,500 - $210,000. Within this range, individual pay is determined by specific US work location, as well as additional factors, including job-related skills, experience, relevant education or training, and internal equity considerations.

Please note that the range listed above reflects only base salary. The total compensation package includes variable pay (where applicable), equity, plus a range of benefits, including medical, dental, vision, and financial. In addition, we offer perks such as generous stipends for health & fitness and learning & development, among others.