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Engineering Site Lead

Iterable

Iterable

Lisbon, Portugal · Remote
Posted on Wednesday, May 29, 2024

Iterable is the top-rated AI-powered customer engagement platform that helps organizations like Redfin, Priceline, Calm, and Box to activate customers with joyful interactions at scale. With Iterable, organizations drive high growth with individualized, harmonized and dynamic communications that engage customers throughout the entire lifecycle at the right time. Iterable’s data engine, ease of use, and flexible and open architecture makes it the best platform to close the data activation gap by bringing together customer data, ability to design the experiences, deliver them and optimize them. All in one platform. We’ve surpassed $200M in ARR and have raised more than $230M from top-tier investors like Index Ventures, Viking, and CRV. Nearly 1200 companies from over 50 countries around the world rely on us to captivate their many millions of users.

Iterable helps brands unlock growth in the digital era by enabling joyful customer experiences with individualized communications based real-time behavioral data, harmonized cross-channel communications based on customer lifecycle, and dynamic always-on journeys that adapt to customer signals. Our powerful customer communication platform helps marketers manage end-to-end customer engagement programs with enterprise-grade security, compliance and controls for their customers.

Iterable’s momentum grows daily and there has never been a more exciting time to join the team! We’ve been recognized as one of the Best Places to Work - SF for the past five years, recognized as one of Inc’s Best Workplaces and Fastest Growing Companies, and we were recognized on Forbes’ list of America’s Best Startup Employers in 2022. Notably, Iterable has also been listed on Wealthfront’s Career Launching Companies List and has held a top 10 ranking on the Top 25 Companies Where Women Want to Work.

We have a global presence with offices in San Francisco, New York, Denver, and London, and recently expanded our operations to Australia and New Zealand. Iterable’s reach extends worldwide, and we have remote employees across the globe. As we scale, we continue to live by our core four, founding values - Trust, Growth Mindset, Balance, and Humility. To understand the Iterable story, and learn more about our mission, explore our Culture and About Us page.

How you will make an impact:

As Iterable expands, we are creating an Engineering Center of Excellence in Portugal and are seeking a seasoned and enthusiastic Site Leader to drive this expansion. You will play a major role in delivering technology by building and managing a team of high-performing software engineers. You will develop technologies with a long-term outlook, build for scale & security, and establish trust with the engineering teams and colleagues from all areas of the business. We are seeking a leader with a history of delivering results in a fast-paced environment.

In this role you’ll get to:

  • Provide ongoing leadership of Iterable’s onsite Engineering
  • Collaborate with global engineering and product leaders, other cross-functional colleagues, and leadership across all Iterable locations
  • Expand, lead, manage, nurture, and inspire the software engineering teams that span multiple product areas
  • Oversee and guide the design and delivery of multiple products
  • Define and manage a set of key performance indicators across the product delivery lifecycle; drive outcomes for our business by setting goals and actions against these KPIs
  • Support our ambitious growth goals by recruiting the best talent to further strengthen our teams
  • Ensure a productive, inspirational, and modern work environment for our teams
  • Encourage a growth mindset with continuous learning and improvement of our processes
  • Build Iterable's engineering brand by proactively following software engineering industry trends, and being an enthusiastic Iterable advocate both in the local community and worldwide
  • Host and attend community technology events to network and build Iterable’s local brand
  • Build a strong local engineering culture that aligns with Iterable's core values
  • Be the engineering representative to help close deals and attend customer calls to handle incidents
  • Be the engineering representative for local internships and university recruitment
  • Champion local team building, hackathon, all hands, performance reviews, and calibration in partnership with local and global eng leadership leaders
  • Travel to the US for technical leadership meetings 2-3 times per year

Our Technology Stack:

  • Programming Language: Scala
  • Databases: Elasticsearch, Postgres, Redis, CRDB, Terraform
  • Infrastructure: Pulsar, AWS
  • Other Relevant Technologies: Docker/Kubernetes, React, GraphQL, Kafka

We are looking for people who have:

  • Relevant experience as a software engineering leader/architect with experience in enterprise and/or consumer SaaS and mobile application development
  • Proficiency with our tech stack and ability to coach and mentor teams using this tech stack
  • Deep experience using AWS infrastructure to deliver SaaS applications
  • Seasoned leader with a minimum of 10+ years of related experience managing the software delivery process end-to-end
  • Engineering leader, ideally responsible for a mid-sized area or department (30+ people) with proven track record to grow a site to 100+ people
  • Proven track record of working for a US-based technology company focused on software product development (ideally, with some tenure in USA)
  • Experience as the lead engineering representative to help close deals and attend customer calls to handle incidents
  • Highly analytical, data-driven and process-oriented mindset
  • You strive in a culture of innovation, exploring new ideas, and living outside your comfort zone
  • Leadership and interpersonal communication experience in working across many disciplines with internationally dispersed teams
  • Strong written and verbal communication. You can distill key points out of complex technical descriptions to share with non-technical stakeholders, adapting your language and style of communication depending on the audience.
  • Fluency in English (verbal and written); Bonus: fluency in Portuguese.
  • Legally authorized to work in the EU

Perks & Benefits:

  • Competitive salaries & meaningful equity
  • Private Medical Insurance
  • Life/Risk Assurance
  • Meal Allowance: 8.55€ per day
  • Balance Days (additional paid holidays)
  • Paid Annual Leave (22 days)
  • Public Holidays (13 days)
  • Paid Sabbatical
  • Complete laptop workstation

Iterable is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Iterable does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Iterable also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Iterable will also consider for employment qualified applicants with arrest and conviction records.