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Email Deliverability Consultant

Iterable

Iterable

United States · Remote
Posted on Wednesday, May 29, 2024

Iterable is the top-rated AI-powered customer engagement platform that helps organizations like Redfin, Priceline, Calm, and Box to activate customers with joyful interactions at scale. With Iterable, organizations drive high growth with individualized, harmonized and dynamic communications that engage customers throughout the entire lifecycle at the right time. Iterable’s data engine, ease of use, and flexible and open architecture makes it the best platform to close the data activation gap by bringing together customer data, ability to design the experiences, deliver them and optimize them. All in one platform. We’ve surpassed $200M in ARR and have raised more than $230M from top-tier investors like Index Ventures, Viking, and CRV. Nearly 1200 companies from over 50 countries around the world rely on us to captivate their many millions of users.

Iterable helps brands unlock growth in the digital era by enabling joyful customer experiences with individualized communications based real-time behavioral data, harmonized cross-channel communications based on customer lifecycle, and dynamic always-on journeys that adapt to customer signals. Our powerful customer communication platform helps marketers manage end-to-end customer engagement programs with enterprise-grade security, compliance and controls for their customers.

Iterable’s momentum grows daily and there has never been a more exciting time to join the team! We’ve been recognized as one of the Best Places to Work - SF for the past five years, recognized as one of Inc’s Best Workplaces and Fastest Growing Companies, and we were recognized on Forbes’ list of America’s Best Startup Employers in 2022. Notably, Iterable has also been listed on Wealthfront’s Career Launching Companies List and has held a top 10 ranking on the Top 25 Companies Where Women Want to Work.

We have a global presence with offices in San Francisco, New York, Denver, and London, and recently expanded our operations to Australia and New Zealand. Iterable’s reach extends worldwide, and we have remote employees across the globe. As we scale, we continue to live by our core four, founding values - Trust, Growth Mindset, Balance, and Humility. To understand the Iterable story, and learn more about our mission, explore our Culture and About Us page.

How you’ll make a difference:

As a member of Iterable’s Professional Services team, the Email Deliverability Consultant will be responsible for providing our customers with the necessary tools, strategies and best practices to ensure they’re happy and getting as much value as possible from the product. This is a key position for the company. We have had very few customer losses and we intend to keep it that way. Keeping customers happy and productive is core to our mission.

You’ll get to:

  • Provide email deliverability consulting services for new and existing customers of Iterable
  • Educate customers on email marketing “best practices” while providing deliverability support
  • Monitor customers’ performance using internal metrics and 3rd-party delivery tools
  • Ensure customers have a smooth experience with our product and increasing their ROI
  • Partner with Support to analyze tickets, discover trends and resolve any potential issues
  • Ensure high level email campaign deliverability for a growing client base of enterprise companies
  • Monitor client satisfaction to develop and implement strategies leading to retention and growth
  • Gather delivery data into account assessments including Email Deliverability Reports
  • Warn customers for potential problems and provide strategies to manage reputation
  • Discover and resolve email delivery/Deliverability problems with specific ISPs and mailbox providers
  • Build strong relationships through MAAWG that will magnify our position as the industry leader
  • Maintain a trusted advisor relationship with each assigned client
  • Contribute to Iterable Blogs and Webinars related to Email Deliverability topics

We are looking for people who have:

  • Bachelor’s degree or equivalent experience
  • 1-3 years experience in email deliverability and/or growth marketing operations
  • 1+ years experience in a B2B customer-facing role for a high-tech, SaaS organization
  • Experience using 3rd-party delivery tools (Validity Everest, eDataSource, Google Postmaster Tools, Microsoft SNDS, etc.)
  • High technical aptitude, motivated, goal-oriented and thrives in a fast-paced startup environment
  • Proficient with ISP/domain-specific delivery policies, block mitigation, and feedback loops with ISPs
  • Expert with “best practices” for sending bulk email, list management and blocklist/spam reduction
  • Strong familiarity with end-to-end email delivery (IP addresses, DNS, SMTP, authentication, etc.)
  • Knowledge of CAN-SPAM/anti-spam laws
  • Excellent communication skills and a strong desire to work with customers
  • Previous experience working within Mail Transfer Agent (MTA) platforms like Sparkpost, Mailgun, Sendgrid, etc.

Bonus Points:

  • Previous experience with email marketing, push, and/or SMS software

Perks & Benefits:

  • Paid parental leave
  • Competitive salaries, meaningful equity, & 401(k) plan
  • Medical, dental, vision, & life insurance
  • Balance Days (additional paid holidays)
  • Fertility & Adoption Assistance
  • Paid Sabbatical
  • Flexible PTO
  • Monthly Employee Wellness allowance
  • Monthly Professional Development allowance
  • Pre-tax commuter benefits
  • Complete laptop workstation

The US base salary range for this position at the start of employment is $96,500 - $147,000. Within this range, individual pay is determined by specific US work location, as well as additional factors, including job-related skills, experience, relevant education or training, and internal equity considerations.

Please note that the range listed above reflects only base salary. The total compensation package includes variable pay (where applicable), equity, plus a range of benefits, including medical, dental, vision, and financial. In addition, we offer perks such as generous stipends for health & fitness and learning & development, among others.

Iterable is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Iterable does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Iterable also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Iterable will also consider for employment qualified applicants with arrest and conviction records.