How you will make an impact:

The mission of the Iterable Professional Services team is to drive customer adoption and value of our products. Our team is made up of Project Managers, Implementation Consultants, Technical Consultants, Email Deliverability Consultants, Email Deliverability Compliance Analysts, Strategy Consultants, and our Education Services team.

Reporting to the Director of Professional Services, EMEA, you’ll lead projects to deliver services to our clients. We measure our success by customer satisfaction, completion of project goals, and utilization. Additionally, it is critical that everyone in PS embodies our values: Humility, Trust, Growth Mindset, and Balance.

One of our core values is a growth mindset, and Iterable is a company where everyone can grow. If this is a role that excites you, please do apply as we value applicants for the skills they bring beyond a job description.

In this role, the Implementation Project Manager will:

• Partner with Consultants to lead multiple, concurrent projects to deliver onboarding and adoption services to clients.
• Engage with Customer Success Managers, Account Executives, Software Developers, Marketing Managers, and other stakeholders in our client base to successfully scope and drive the project through successful completion.
• Become knowledgeable about the Iterable product and use cases.
• Work collaboratively across groups to secure buy-in and drive issues/risks to resolution.
• Resolve and transform complex concepts into executable plans.
• Develop and execute deadlines, budgets and project activities.
• Provide Risk and Resource Management by anticipating bottlenecks, providing management escalation, project prioritization, making tradeoffs, balancing the customer needs versus technical constraints and driving initial objectives.
• Meet or exceed targets for CSAT (customer satisfaction), achievement of project goals, and Utilization.
• Understand that our customers are the reason we come to work every day, and will advocate on their behalf to internal teams including Product Management, Engineering and Customer Success.
• Prepare reports and communicate project status to team members, management and stakeholders on a regular and timely basis.
• Exhibit our PS Service Principals daily: consultative, accurate, leverage all resources available to you, organized project managers, proactive, responsive and kind.

We are looking for people who have:

• Experience in B2B customer-facing service delivery project management
• Previous experience working in a fast-paced, high-tech, SaaS environment
• Proficient with Google Enterprise Suite and project management tools such as SmartSheet or Kantata
• Exceptional organizational skills with demonstrated ability to prioritize workload, and concurrently manage multiple projects.
• Excellent written and verbal communication skills with the proven ability to communicate with all levels across the organization.
• Collaborative, while able to influence and persuade.
• Demonstrable understanding of PMI project management standards and guidelines
• Servant leadership and a passion for driving high levels of employee engagement
• Ability to travel to customer sites when required
• Flexible and adaptable to changes, while showing a positive attitude
• Strong team player with the ability to build and maintain good rapport with both internal and external customers to handle situations with confidence and tact.
• Experience building process documentation to outline current or new processes
• Strong negotiation skills used to resolve conflicts and find win-win scenarios

Bonus Points:

• Knowledge of marketing automation and marketing technologies
• Experience developing implementation delivery methodologies

Perks & Benefits:

• Competitive salary, meaningful equity, & pension
• Comprehensive Private Medical Insurance
• Balance Day (First Friday off every month)
• Paid parental leave
• Fertility & Adoption Assistance
• Paid Sabbatical
• Flexible PTO
• Monthly Employee Wellness allowance
• Monthly Professional Development allowance
• Complete laptop workstation