SMS Compliance Analyst
Iterable
This job is no longer accepting applications
See open jobs at Iterable.See open jobs similar to "SMS Compliance Analyst" Glynn Capital.Iterable is the most powerful customer communication platform that enables brands like Doordash, Calm, Fender and Zoopla to deliver joyful experiences with harmonized, individualized and dynamic communications at scale. Iterable’s data engine, ease of use, and flexible and open architecture makes it the best platform to close the data activation gap by bringing together customer data, ability to design the experiences, deliver them and optimize them. All in one platform. We’ve surpassed $100M in ARR and have raised more than $340M from top-tier investors like Index Ventures, Viking, and CRV, and hundreds of companies like Priceline, Dotdash meredith, and Care.com rely on us to captivate their many millions of users. Over 1,100 brands and businesses around the world leverage Iterable to activate their customers with joy.
Iterable helps brands unlock growth in the digital era by enabling joyful customer experiences with individualized communications based real-time behavioral data, harmonized cross-channel communications based on customer lifecycle, and dynamic always-on journeys that adapt to customer signals. Our powerful customer communication platform helps marketers manage end-to-end customer engagement programs with enterprise grade security, compliance and controls for their customers.
Iterable’s momentum grows daily and there has never been a more exciting time to join the team! We’ve been recognized as one of the Best Places to Work - SF for the past five years, recognized as one of Inc’s Best Workplaces and Fastest Growing Companies, and we were recognized on Forbes’ list of America’s Best Startup Employers in 2022. Notably, Iterable has also been listed on Wealthfront’s Career Launching Companies List and have held a top 10 ranking on the Top 25 Companies Where Women Want to Work.
We have a global presence with offices in San Francisco, New York, Denver, and London, and recently expanded our operations to Australia and New Zealand. Iterable’s reach extends worldwide, and we have remote employees across the globe. As we scale, we continue to live by our core four, founding values - Trust, Growth Mindset, Balance, and Humility. To understand the Iterable story, and learn more about our mission, explore our Culture and About Us page.
How you will make an impact:
- You will be the primary subject matter expert regarding SMS/MMS compliance at Iterable, and help write the next chapter of Iterable’s growth in this crucial channel
- You will be a main point of contact for our carrier and partner escalations and serve as a conduit for new policy formation
- You will help inform your team and the company on various country-specific and carrier regulations
- You will be responsible for monitoring and ensuring compliance with all relevant laws
- A primary objective will be to safeguard the our reputation, protect customer privacy, and maintain a secure SMS infrastructure
In this role you’ll get to:
- Build strategies to help Iterable anticipate and adapt to changing SMS Compliance landscapes
- Document and enable our core and peripheral teams on SMS regulation
- Help build analytics dashboards and use them to monitor our platform and ensure compliance with relevant laws and our acceptable use policies
- Work collaboratively with multiple teams across our organization to help scale our SMS channel sustainably
- Be an internal resource for our customer-facing teams with questions about their customers’ SMS compliance
- Optimize the SMS short code and 10DLC registration operations for our Implementation teams
- Provide support during internal and external audits related to SMS message compliance matters
We are looking for people who have:
- 2-5 years of experience in SMS/MMS messaging, preferably with 2+ in a compliance capacity
- Demonstrated expertise with “best practices” for sending bulk SMS/MMS messages commercially
- Strong knowledge of international anti-spam messaging laws including various regulations included in the TCPA, CTIA guidelines, GDPR, etc.
- Proficient with SMS Carrier/domain-specific delivery policies, feedback loops with ISPs
Bonus points:
- Experience using 3rd-party SMS tools and platforms
- Successful implementation of the Objectives and Key Results (OKRs) goal management system
- Strong technical familiarity with end-to-end SMS/MMS delivery
Perks & Benefits:
- Paid parental leave
- Competitive salaries, meaningful equity, & 401(k) plan
- Medical, dental, vision, & life insurance
- Balance Day (First Friday off every month)
- Fertility & Adoption Assistance
- Paid Sabbatical
- Flexible PTO
- Monthly Employee Wellness allowance
- Monthly Professional Development allowance
- Pre-tax commuter benefits
- Complete laptop workstation
For candidates in Tier 1 cities, the base salary range for this position is $119,000 to $179,000.
For candidates in Tier 2 cities, the base salary range for this position is $105,000 to $157,000.
For candidates in Tier 3 cities, the base salary range for this position is $96,5000 to $144,500.
Within the range, individual pay is determined based on factors including job-related skills, experience, relevant education or training, and internal equity considerations. While we use our full salary ranges, we only consider offering a salary near the top of the range in situations where the candidate far exceeds the experience level and skills required for the role.
Please note that the compensation details listed in US role postings reflect the base salary only. The total compensation package includes variable pay (where applicable), equity, plus a range of benefits, including medical, dental, vision, and financial. In addition we offer perks such as generous stipends for health & fitness and learning & development, among others.
Iterable is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Iterable does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Iterable also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Iterable will also consider for employment qualified applicants with arrest and conviction records.
This job is no longer accepting applications
See open jobs at Iterable.See open jobs similar to "SMS Compliance Analyst" Glynn Capital.