Glynn Capital
Glynn Capital

Staff Product Manager, Conversational AI



Software Engineering, Product, Data Science
San Francisco, CA, USA
Posted on Tuesday, June 25, 2024

At Instabase, we're passionate about democratizing access to cutting-edge AI innovation to enable any organization to solve previously unsolvable unstructured data problems in their industry. With customers representing some of the largest and most complex organizations in the world, and investors like Greylock, Andreessen Horowitz, and Index Ventures, our market opportunity is near infinite.

Instabase offers a consumption-based pricing model where customers can pay only for what they use, aligning directly with the value our products deliver. It empowers our clients to explore our AI Hub platform features extensively, enabling them to uncover crucial business insights. This customer-centric model allows Instabase to glean insights from diverse use cases and behaviors, ensuring we deliver top-tier solutions that provide unmatched advantages for everyday business operations.

With offices in San Francisco, New York, London and Bengaluru, Instabase is a truly global company. We are people-first, and we've built a fearlessly experimental, endlessly curious, customer obsessed team who work together and help organizations around the world turn their unstructured data into insights instantly.

This is a hybrid role to be based in our San Francisco or NYC office.

Our Product Team drives all product activities from vision to impact. We engage with customers to understand their needs, develop long-term product strategy, define roadmaps, partner with engineering to execute on those roadmaps, and coordinate with internal and stakeholders to fundamentally transform our customers’ businesses.

As a Staff Product Manager, you'll be the product and roadmap owner for the conversational AI capabilities that power several product surfaces in AI Hub, from conversing with documents to Chatbots.

What you'll do

  • Identify user problems, customer needs and our competitive landscape
  • Define product roadmap alongside engineering
  • Establish the feedback loop between our customer-facing and engineering teams - to gather customer feedback, prioritize feedback, scope releases and ensure launches go smoothly
  • Guide the overall direction of the Instabase platform: work closely with Engineering, Customer Success and Sales to understand the competitive landscape, customer needs and our long term strategy to deliver a state-of-the-art product for our customers.
  • Prioritize customer requests and long-term platform goals
  • Establish the feedback loop between our customer-facing and engineering teams - to gather customer feedback, prioritize feedback, scope releases and ensure launches go smoothly
  • Metrics to measure success: define what success looks like and analyze leading metrics to ensure we set measurable goals and meet them

About you

  • 7+ years as a Product Manager at a cloud/SaaS-based enterprise software company
  • Experience with platform-level considerations in enterprise SaaS, e.g. different deployment models or cloud infrastructure
  • Proven experience taking an enterprise software product through the full product lifecycle, from concept to launch
  • An empathetic and customer-oriented communicator and problem solver
  • Comfortable with ambiguity and thrives working in a dynamic, high-growth start-up environment
  • Highly analytical and structured thinker with ability to balance long term strategy and product roadmap with short term execution and delivery
  • Strong product sense and intuition with the willingness and ability to dive deep into the details
  • A strong collaborator and cross-functional partner who works closely with a broad set of internal teams, including Engineering, Design, Sales and Customer Success

The base salary for this role is $237,500 to $255,000 + cash bonus, equity and US benefits. The actual pay may vary based on factors such as location, experience and skills.


Instabase is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Research shows that in order to apply for a job, women feel they need to meet 100% of the criteria while men usually apply after meeting about 60%. Regardless of how you identify, if you believe you can do the job and are a good match, we encourage you to apply.