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Regional Director, Customer Success

Instabase

Instabase

Customer Service, Sales & Business Development
United States
Posted on Friday, February 2, 2024

At Instabase, we're passionate about democratizing access to cutting-edge AI innovation to enable any organization to solve previously unsolvable unstructured data problems in their industry. With customers representing some of the largest, and most complex institutions in the world, and investors like Greylock, Andreessen Horowitz, and Index Ventures, our market opportunity is undeniable.

Instabase is a remote company rooted in flexibility. Employees can choose to work from one of our global offices in Menlo Park, New York, London, or Bangalore, fully remotely, or a mix of the two. At the center of our value proposition is our people, and we've built a fearlessly experimental, endlessly curious, customer focused team who together, are fundamentally changing how developers build and distribute intelligent business applications.

Instabase is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Research shows that in order to apply for a job, women feel they need to meet 100% of the criteria while men usually apply after meeting about 60%. Regardless of how you identify, if you believe you can do the job and are a good match, we encourage you to apply.

What you’ll do:

  • Lead and mentor a team of Customer Success Managers, providing guidance, support, and coaching to ensure individual and team success.
  • Be accountable for the value realization and success of all existing customers in the Americas.
  • Collaborate with cross-functional teams, including Sales, Product, and Engineering, to drive customer success initiatives and address customer needs.
  • Collaborate with other CS leaders on the overall post-sale customer experience in order to increase customer satisfaction, retention, and growth.
  • Analyze customer data and feedback to identify trends, opportunities, and areas for improvement.
  • Act as a key point of contact for major customer accounts, ensuring their success and addressing any challenges.
  • Establish and maintain strong relationships with key stakeholders both internally and externally.
  • Partner with other CS leaders to mature and scale the customer experience at Instabase

About you:

  • Strong understanding of customer success principles, metrics, and best practices.
  • Proven experience in a customer success leadership role, preferably in a technology-driven company.
  • Excellent leadership and team management skills with a track record of building high-performing teams.
  • Exceptional communication and interpersonal skills.
  • Strategic thinker with the ability to develop and execute customer success strategies.
  • Analytical mindset with the ability to leverage data for decision-making.
  • Flexibility to adapt to a rapidly changing and growing environment.

#LI-Hybrid

Come help us build for the next stage of growth and scale -- accelerate your career with Instabase!