The pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include responsibilities of the job, education, location, experience, knowledge, skills, abilities, and internal equity, alignment with market data, or applicable laws.

At Illumio we offer a wide range of benefits to our eligible team members. Our benefit programs vary by location and can include Medical, Dental, Vision Coverage – Health and Dependent Savings Accounts – Life and Disability Programs – Paid Parental Leave – Voluntary Benefit Programs – Company Sponsored Wellness Program – Wellness Reimbursement Program - Retirement Savings – Equity Opportunities – Paid time off and Paid Holidays – Employee Incentive Program.

Onwards Together!

Illumio is the leader in ransomware and breach containment, redefining how organizations contain cyberattacks and enable operational resilience. Powered by the Illumio AI Security Graph, our breach containment platform identifies and contains threats across hybrid multi-cloud environments – stopping the spread of attacks before they become disasters.

Recognized as a Leader in the Forrester Wave™ for Microsegmentation, Illumio enables Zero Trust, strengthening cyber resilience for the infrastructure, systems, and organizations that keep the world running.

Our Team’s Vision

Our Customer Success team plays a crucial role in Illumio's success, from seamless deployments to fostering trusted partnerships with our clients. Joining our team means tackling meaningful challenges, protecting over one million workloads globally, and containing cyberattacks and ransomware before they escalate into disasters.

What sets us apart from other security firms is our focused approach. Unlike those managing dozens or hundreds of products, we provide personalized support and expertise through a precise, proven product portfolio. Our approach cultivates a customer base known for its incredible loyalty and desire for genuine partnership. We're committed to ensuring our clients' most sensitive infrastructure is set up for success every step of the way.

Your Impact:

Lead planning, execution, and governance for key initiatives within the Customer Success organization, ensuring alignment with broader company objectives.

• Partner with leaders across Customer Success, Sales, Product, Support, and Professional Services to drive progress, remove blockers, and maintain accountability.

• Develop and maintain clear program charters, project plans, success metrics, and executive reporting.

• Identify process and communication gaps across teams and proactively drive improvements that enhance operational efficiency and customer outcomes.

• Serve as a program manager for complex or strategic customer engagements that require additional coordination and structure.

• Establish consistent communication cadences, governance frameworks, and execution plans between Illumio teams and customer stakeholders.

• Ensure that customer programs are delivered on time, with clear ownership, milestones, and outcomes.

• Help define and document a scalable approach to program management for Customer Success, providing templates, best practices, and guidance for future adoption.

• Coordinate across multiple departments to ensure dependencies are managed, risks are surfaced early, and stakeholders remain aligned.

• Drive clarity, transparency, and accountability in how initiatives are executed and reported.

• Support leadership in tracking and communicating progress against key strategic priorities.

  Your Toolkit:

  • 7+ years of program or project management experience in a software or technology company, ideally within or closely aligned to Customer Success, Professional Services, or Technical Account Management.

  • Strong organizational and communication skills, with an ability to influence without authority across multiple stakeholder groups.

  • Proven experience managing complex, cross-functional initiatives with clear business outcomes.

  • Skilled at building structure and repeatability in dynamic or evolving environments.

  • PMP or equivalent certification preferred but not required.

  • Familiarity with Salesforce or other Customer Success and project management tools is a plus.

  • Strategic programs within Customer Success are well-defined, resourced, and executed on schedule.

  • Customer-facing projects are coordinated and delivered with improved predictability and visibility.

  • Program management practices are standardized, documented, and adopted across relevant functions.

  • Stakeholders consistently view the Program Manager as a trusted, accountable partner who drives clarity and results.

Our Commitment:

Illumio believes that an environment of unique backgrounds, experiences, viewpoints, and individual contributions drives our success and makes us stronger together. We are dedicated to creating and maintaining a diverse culture and emphasizing inclusion and belonging.

All official job offers from our company are extended directly by our recruitment team and will be sent through an official E-Signature document for your review and signature. Please be aware that we do not ask for any personal information in the process of extending offers of employment, such as financial details or social security numbers. Upon acceptance of any offer, we will request such information as part of the onboarding process prior to or on your first day of employment, and only after completing a background check through an authorized third-party vendor. If you receive any communication asking for personal details outside of these processes, please contact us immediately to verify the authenticity of the request. Your security is important to us, and we are committed to a safe and transparent hiring experience.

For roles in San Francisco and Los Angeles: Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Illumio will consider for employment qualified applicants with arrest and conviction records.

Compensation Range: $156K - $187K