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Location: Sunnyvale, California

Onwards Together!

Illumio, the pioneer and market leader of Zero Trust segmentation, prevents breaches from becoming cyber disasters. Illumio protects critical applications and valuable digital assets with proven segmentation technology purpose-built for the Zero Trust security model. Illumio ransomware mitigation and segmentation solutions see risk, isolate attacks, and secure data across cloud-native apps, hybrid and multi-clouds, data centers, and endpoints, enabling the world’s leading organizations to strengthen their cyber resiliency and reduce risk.

Illuminate the future with Illumio and join a team that’s passionate about developing cutting-edge security solutions that protect the world's most critical assets.

Our Team's Vision:

Our Support and Services team plays a crucial role in Illumio's success, from seamless deployments to fostering trusted partnerships with our clients. Joining our team means tackling meaningful challenges, protecting over one million workloads globally, and containing cyberattacks and ransomware before they escalate into disasters.

What sets us apart from other security firms is our focused approach. Unlike those managing dozens or hundreds of products, we provide personalized support and expertise through a precise, proven product portfolio. Our approach cultivates a customer base known for its incredible loyalty and desire for genuine partnership. We're committed to ensuring our clients' most sensitive infrastructures are set up for success every step of the way.

Your Impact:

• As a member of the Support Operations team, you will be responsible for collecting and analyzing data from multiple sources, including but not limited to Google Analytics, Microsoft 365, Coveo, Salesforce, and other SaaS applications or data repositories.

• You will ensure data accuracy, consistency, and integrity across all platforms, implementing best practices for data validation and verification.

• You will develop, maintain, and optimize dashboards and reports that meet business requirements, using Domo, Tableau, or other visualization tools.

• You will support business stakeholders by delivering easy-to-understand, actionable reports that track key performance indicators (KPIs) and business metrics.

• You will design and implement effective data visualizations using Domo and other tools, ensuring that reports follow industry best practices for clarity and ease of interpretation.

• You will create compelling visual stories that highlight trends, patterns, and insights, making complex data accessible to both technical and non-technical audiences.

• You will proactively identify emerging trends, patterns, and anomalies within large datasets to provide actionable insights that drive business performance improvements.

• You will conduct detailed analysis on business operations and customer behavior to support strategic decision-making.

• You will partner closely with the Support and Services organization to understand business challenges and translate them into data-driven insights.

• You will collaborate with stakeholders to refine business questions, interpret data findings, and deliver recommendations for process and performance improvements.

• You will communicate data insights, findings, and recommendations effectively to stakeholders across the organization, through presentations and written reports.

• You will stay up to date with the latest industry trends, tools, and best practices in data analytics, data visualization, and business intelligence.

• You will suggest and implement improvements to data collection methods, analysis techniques, and reporting processes to increase efficiency and impact.

Experience:

• An undergraduate degree in Data Science, Mathematics, Statistics, Computer Science, Business, or a related field.

• Experience with data visualization and business intelligence tools such as Domo, Tableau, or Power BI.

• Familiarity with programming languages such as Python, R, or SQL for data manipulation and analysis, and platform such as Jupyter Notebook.

• Knowledge of cloud-based data warehousing solutions (ex. AWS Redshift, Google BigQuery).

• Strong analytical and problem-solving skills.

• Excellent communication skills, with the ability to present complex data in a clear and concise manner.

• Strong attention to detail and ability to manage multiple tasks simultaneously.

• Ability to work independently and as part of a team.

• Experience in a data analytics role, ideally at a technology company.

Compensation:

$ 88,000 USD - $ 101,000 USD

The pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include responsibilities of the job, education, location, experience, knowledge, skills, abilities, and internal equity, alignment with market data, or applicable laws.

At Illumio we offer a wide range of benefits to our eligible team members. Our benefit programs vary by location and can include Medical, Dental, Vision Coverage – Health and Dependent Savings Accounts – Life and Disability Programs – Paid Parental Leave – Voluntary Benefit Programs – Company Sponsored Wellness Program – Wellness Reimbursement Program - Retirement Savings – Equity Opportunities – Paid time off and Paid Holidays – Employee Incentive Program. #LI-GS1 #LI-HYBRID

Our Commitment:

Illumio believes that an environment of unique backgrounds, experiences, viewpoints, and individual contributions drives our success and makes us stronger together. We are dedicated to creating and maintaining a diverse culture and emphasizing inclusion and belonging.