Gladly is an AI-powered customer service platform that focuses on putting customers at the center of service interactions. Unlike traditional ticket-based systems, Gladly enables seamless communication across various channels, including voice, email, SMS, and social media. The platform empowers customer service agents with rich customer data, allowing for personalized and efficient support. With a proven track record of enhancing customer satisfaction and driving revenue growth, Gladly serves over 200 clients, including some of the world's most loved brands, and has demonstrated significant improvements in resolution rates and cost savings.

Software Engineering

Product

Design

Sales & Business Development

Operations

Data Science

Customer Service

San Francisco, CA, USA

Gladly

Software

Enterprise

Customer service

Glynn Capital Management is focused on investments in leading private and public technology growth companies. We seek to be long-term investors in a limited number of excellent companies with world-class management teams, sustainable business models, and long-term growth potential.

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