Flutterwave is a leading payment technology company that provides innovative solutions for businesses and individuals. It is founded on the principle that every African must be able to participate and thrive in the global economy. To achieve this objective, we have built a trusted payment infrastructure that allows consumers and businesses (African and International) to make and receive payments conveniently borderless.

The Role

As an Analyst/Associate, Know Your Customer (KYC) Operations at Flutterwave, you will be critical in ensuring compliance with regulatory and internal policies by performing KYC due diligence on new and existing customers. You are responsible for gathering, analyzing, and verifying customer information to assess potential risks and ensure the integrity of our customer relationships. This role is ideal for individuals looking to begin or further their career in the financial industry with a focus on risk management and regulatory compliance.

Locations: Senegal/Cameroon/Cote d'Ivoire

Key Responsibilities:

• Customer Due Diligence (CDD): Conduct thorough KYC reviews on new and existing customers to assess their risk profile and compliance with regulatory requirements.
• Document Verification: Validate customer-provided documents, including identification, financial statements, and legal documents, to ensure accuracy and authenticity.
• Customer Risk Assessment: Utilize available tools and resources to assess and assign risk ratings to customers based on their business activities, geographic location, and other relevant factors.
• Policy Adherence: Ensure compliance with company policies and procedures, including relevant local and international regulatory requirements, such as Anti-Money Laundering (AML) and Counter-Terrorist Financing (CTF) regulations.
• Alert Resolution: Investigate and resolve alerts generated by the KYC system, escalating potential issues to the KYC Operations Manager as needed.
• Reporting: Prepare and maintain accurate records of KYC activities.
• Training and Development: Stay updated on changes in regulations and industry best practices and participate in training programs to enhance your KYC knowledge and skills.
• Cross-Functional Collaboration: Collaborate with other departments, such as Compliance, Legal, and Customer Service, to ensure effective KYC processes and customer onboarding.
• Quality Control: Conduct periodic reviews and quality checks on KYC files to ensure accuracy, completeness, and consistency in documentation.
• Ensure personal information of customers, employees, and other individuals the company conducts business with is processed and protected in line with applicable data privacy policies, privacy laws, and global best practices.

Requirements:

• Bachelor’s degree in Finance, Business, Economics, or a related field (or equivalent work experience).
• 2-4 years working experience in KYC or Client Due Diligence.
• Fluency in French and English.
• Work effectively and drive results in a fast-paced environment.
• Manage and prioritize several tasks simultaneously and autonomously.
• Excellent attention to detail and analytical skills.
• Excellent oral and written communication skills.
• Knowledge of relevant regulations and industry standards, including AML and CTF requirements, is a plus.
• Professional certifications such as Certified Anti-Money Laundering Specialist (CAMS) or willing to obtain are a bonus.

Key Personal Attributes for Success:

• Integrity and a commitment to uphold ethical standards.
• Strong problem-solving and decision-making abilities.
• Ability to handle sensitive information with discretion.
• Adaptability and willingness to learn in a fast-paced environment.
• Always willing to improve knowledge and skills.
• Strong organizational and time-management skills.
  
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