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Insurance Process Associate

Ethos Life

Ethos Life

Bengaluru, Karnataka, India
Posted on Thursday, October 26, 2023

About Ethos

Ethos was built to make it faster and easier to get life insurance for the next million families. Our approach blends industry expertise, technology, and the human touch to find you the right policy to protect your loved ones.

We leverage deep technology and data science to streamline the life insurance process, making it more accessible and convenient. Using predictive analytics, we are able to transform a traditionally multi-week process into a modern digital experience for our users that can take just minutes! We’ve issued billions in coverage each month and eliminated the traditional barriers, ushering the industry into the modern age. Our full-stack technology platform is the backbone of family financial health.

We make getting life insurance easier, faster and better for everyone.

Our investors include General Catalyst, Sequoia Capital, Accel Partners, Google Ventures, SoftBank, and the investment vehicles of Jay-Z, Kevin Durant, Robert Downey Jr and others. This year, we were named on CB Insights' Global Insurtech 50 list and BuiltIn's Top 100 Midsize Companies in San Francisco. We are scaling quickly and looking for passionate people to protect the next million families!

About the Role

Ethos is seeking an Insurance Process Associate to support our CX Compliance team by helping implement manual solutions to process gaps identified through issues surfaced or planned process reviews. You will succeed in this role with strong attention to detail and follow through, thrive in working cross-functionally, and be highly organized.

Duties and Responsibilities:

  • Possess and utilize strong understanding of Ethos products and processes
  • Manage a high volume of insurance process tasks and other complex transactions while meeting established timeline expectations
  • Support internal product development efforts, including testing and QA of new tools and functionality
  • Partner with CX, Sales, Underwriting, and Product/Engineering to resolve issues and maintain compliance
  • Identify and implement process improvement opportunities
  • Meet individual and team quality goals to ensure a positive, compliant customer experience

Qualifications and Skills:

  • 3+ years experience in operations, customer support, customer success, or related role
  • Experience in life insurance or related industry preferred
  • Proficiency working with Salesforce or equivalent support/help desk software
  • Strong intellectual curiosity and drive to solve problems
  • Excellent time management skills
  • Adaptable to change and ability to change tasks quickly with maintaining attention to detail
  • Ability to work independently and collaborate with various departments
  • Creative approach to problem solving

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Don’t meet every single requirement? If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. At Ethos we are dedicated to building a diverse, inclusive and authentic workplace.

We are an equal opportunity employer who values diversity and inclusion and look for applicants who understand, embrace and thrive in a multicultural world. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Pursuant to the SF Fair Chance Ordinance, we will consider employment for qualified applicants with arrests and conviction records.

To learn more about what information we collect and how it may be used, please refer to our California Candidate Privacy Notice.