Job Description:

DataRobot delivers AI that maximizes impact and minimizes business risk. Our platform and applications integrate into core business processes so teams can develop, deliver, and govern AI at scale. DataRobot empowers practitioners to deliver predictive and generative AI, and enables leaders to secure their AI assets. Organizations worldwide rely on DataRobot for AI that makes sense for their business — today and in the future.

Service Reliability Engineers (SRE) troubleshoot, debug, evaluate and resolve alarms, perform systems management, perform software deployments and migrations, and automate routine operational tasks with the end result being a more stable, reliable, and available environment for DataRobot customers. SREs play a key role in designing and modifying DataRobot tools and practices to provide observability and seamless scaling while proactively preventing failures.

Key Responsibilities:

• Ensure the continuous operation of the production environment through maintenance activities and prompt reaction to alerts all

• Ensuring we meet our agreed Service Level Agreements with customers

• Work to deploy new features to Production environment

Knowledge, Skills and Abilities:

• Linux/UNIX (Ubuntu, RedHat, or similar)

• Experience with Kubernetes

• Terraform or CloudFormation

• Ansible

• MongoDB, RabbitMQ, Postgres, Redis

• ELK, Clickhouse, Grafana, etc.

• AWS or experience in GCP or Azure

• Demonstrable experience in one or more languages: Python, Bash

• Strong knowledge of TCP/IP networking, SMTP, HTTP, DNS, load-balancers

• Experience performing network and performance analysis, and investigating application/network issues using tools like netcat, fiddler and Wireshark

• GitHub / Artifactory

• Application Performance Monitoring principles

Requisite Education and Experience / Minimum Qualifications:

• Bachelor's Degree in CS, MIS, or equivalent experience;

• 1-2 years of relevant experience with Linux/Unix systems fundamentals, monitoring, cloud services, networking, storage, database, and application knowledge;

• Solid communications skills

The talent and dedication of our employees are at the core of DataRobot’s journey to be an iconic company. We strive to attract and retain the best talent by providing competitive pay and benefits with our employees’ well-being at the core. Here’s what your benefits package may include depending on your location and local legal requirements: Medical, Dental & Vision Insurance, Flexible Time Off Program, Paid Holidays, Paid Parental Leave, Global Employee Assistance Program (EAP) and more!

DataRobot Operating Principles:

• Wow Our Customers
• Set High Standards
• Be Better Than Yesterday
• Be Rigorous
• Assume Positive Intent
• Have the Tough Conversations
• Be Better Together
• Debate, Decide, Commit
• Deliver Results
• Overcommunicate

Research shows that many women only apply to jobs when they meet 100% of the qualifications while many men apply to jobs when they meet 60%. At DataRobot we encourage ALL candidates, especially women, people of color, LGBTQ+ identifying people, differently abled, and other people from marginalized groups to apply to our jobs, even if you do not check every box. We’d love to have a conversation with you and see if you might be a great fit.

DataRobot is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. DataRobot is committed to working with and providing reasonable accommodations to applicants with physical and mental disabilities. Please see the United States Department of Labor’s EEO poster and EEO poster supplement for additional information.

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