Job Description:

DataRobot is the leader in Value-Driven AI, a unique and collaborative approach to generative and predictive AI that combines an open platform, deep expertise and broad use-case experience to improve how organizations run, grow and optimize their business. The DataRobot AI Platform is the only complete AI lifecycle platform that interoperates with an organization’s existing investments in data, applications and business processes, and can be deployed on prem or on any cloud environment. Global organizations, including 40% of the Fortune 50, rely on DataRobot to drive greater impact and value from AI.

DataRobot is the leader in Value-Driven AI, a unique and collaborative approach to generative and predictive AI that combines an open platform, deep expertise and broad use-case experience to improve how organizations run, grow and optimize their business. The DataRobot AI Platform is the only complete AI lifecycle platform that interoperates with an organization’s existing investments in data, applications and business processes, and can be deployed on prem or on any cloud environment. Global organizations, including 40% of the Fortune 50, rely on DataRobot to drive greater impact and value from AI.

DataRobotのAIサクセスマネージャーは、既存顧客のAIポートフォリオを管理し、顧客の様々な課題を解決に導くとともに戦略的なAI推進の実行を強力に支援します。あなたはDataRobotの提供するAIソリューションによって顧客がビジネス価値を創出するためにいくつものプロジェクトを成功させ、DataRobotユーザーを拡大し、DataRobotプラットフォームの利用継続を推進する活動を担っていただきます。この役職には、企業のエグゼクティブ、ステークホルダー、ユーザーたちと強固な信頼関係を築くことができる能力、そして顧客の成功に対して粘り強さとやり抜く情熱を持つことが求められます。

今、社会にはこれまでにない急激な変化が訪れています。同様に、企業の価値の生み出し方にも変化が求められています。顧客である企業がDataRobotによってAIドリブンカンパニーへと変革し、さらなるビジネス価値を生み出す手助けをあなた自身の力で成し遂げませんか？驚異的なスピードで成長するDataRobotは、グローバルレベルでAIサクセスマネージメントチームを構築しています。ぜひ、このチームで重要な役割を担っていただき、エキサイティングなキャリアを作りあげてください。

職務:

• お客様・パートナー様の、ステイクホルダー、エグゼクティブスポンサーに対して信頼されるアドバイザーとしての関係を築く。

• DataRobotのプラットフォーム、スペック、メリットを、新規および既存のステークホルダーに対して効果的に紹介する(基本的な製品デモを含む)。

• お客様とのダイレクトなコミュニケーション、ユーセージ統計、サポートチケット、その他さまざまな指標やフィードバック、お客様の最新の状況を把握する。

• テクニカルサポートおよびデータサイエンスチームの支援を受けながら、お客様に製品を活用いただき、問題解決を導き、ビジネスバリューを高め、さらにユーセージ拡大につながるサクセスプランを作成する。

• 四半期ごとのビジネスレビューを含む、包括的なエンゲージメントおよびコミュニケーション戦略を実行する。

• クライアントからの問い合わせや問題を管理し、トリアージする窓口としての役割を担う。

• プロダクト管理、エンジニアリング、データサイエンス、その他のチームの垣根を越えて連携し、お客様のインサイトが組織にフィードバックされようにする。

• より多くの顧客が製品を活用し成功してもらうために、自らの知見を惜しまずに提供することで、AIサクセスのスキルをエネーブルメントする活動の実施。

• AI サクセス支援のスキルを習得し顧客やパートナーの支援を行うだけでなく、顧客の問題を解決に導く新たなAIサクセス支援の開発。

要件:

• 3~5年、プロフェッショナルとしてビジネスコンサルティングもしくはサクセスマネージャーとしての経験がある。

• SaaS/ソフトウェアやデータ解析関連の製品を扱った経験があればプラス。

• 流暢な日本語でのコミュニケーションスキル (リスニング、ライティング、口頭、プレゼンテーションなど)。エンジニアおよびビジネスパーソンの表現を的確に理解しコミュニケーションが取れる。

• ダイナミックでスピード感があり、ハードワークな職場環境で任務を遂行できる能力。

• 最先端技術を扱う仕事に対する情熱と、DataRobotの優位点、ユースケース、技術力を深く理解したいという強い意思がある。

• 強力な顧客との関係を構築しながら、収益目標と更新目標の両方を達成する能力がある。

• 多様な責任の中でタスクの優先順位をつけることができる能力。

• データドリブンなアプローチができ、システム、プロセスを理解し、分析的なワークフローを作り上げる能力。

• 関連分野で学士号を取得していることが望ましい。

• 顧客のニーズに応じて、定期的な出張が可能であること。

• ビジネスレベルの英語力

私たちが大切にしていること

• お客様の成功（サクセス）に関して確固たる信念と強い情熱を持つこと。

• 常に問題意識を持ち、スピード感ある事前対応・課題解決を率先して遂行すること。

• 役割・権限を越えた範囲でも、お客様・パートナー様へのサクセスに向けて、積極的な提言・提案にチャレンジすること。

DataRobot is looking for an AI Success Manager to manage a portfolio of existing customers in order to drive high levels of customer satisfaction, successful product use, and customer retention. In this role, the AI Success Manager will develop strong relationships with key executives, users, and other stakeholders. The successful AI Success Manager will be passionate about customer success and will focus on developing a loyal, referenceable portfolio of clients that continually expand their use of the DataRobot Automated Machine Learning platform.

For the right candidate, this is a tremendous opportunity to join the leading company in an exciting product space at a critical point in time. After a period of incredible growth, DataRobot is forming an account management team to provide extraordinary engagement with our customer base. The ideal candidate should be excited about helping us establish this critical function within DataRobot.

What does it take?

• Develop a trusted advisor relationship with customer key partners and executive sponsors.

• Effectively present the DataRobot platform, capabilities, and benefits to new and existing partners within a customer account (including basic product demonstration).

• Maintain an up-to-date understanding of customer status through direct dialog, usage statistics, support tickets, and other metrics and feedback channels.

• Prepare and maintain, with the aid of the technical support and data science teams, a success plan for each client that encourages adoption, resolves issues, drives business value, and expands usage.

• Implement a comprehensive engagement and communications strategy that includes quarterly business reviews.

• Serve as the primary point of contact to manage and triage client inquiries and issues.

• Work across product management, engineering, data science, and other teams to ensure customer insights are fed back into the organization.

Is this You?

• 3-5 years of a professional business consultant or success manager experience in a relatable field.

• 2+ years of experience in a SaaS/Software company and complex product is preferred.

• Strong Japanese communication skills (listening, written, verbal, presentation), with the ability to effectively understand and engage technical and business audiences.

• Ability to execute and excel in a dynamic, fast-paced, hard-working environment.

• Passion for working with groundbreaking technologies and a desire to deeply understand DataRobot’s benefits, use cases, and technical capabilities.

• Proven track record to exceed revenue and renewal targets while also building strong customer relationships.

• Strong organizational skills combined with the ability to prioritize tasks across a varied set of responsibilities.

• Data-driven approach and ability to use systems, follow processes and incorporate analytics into the workflow.

• Bachelor's degree in a relevant field is highly preferred.

• Willing to travel periodically based on customer and business needs.

• Good English skills are required.

What you get in return:

• We move fast and reward hard work. We expect results, and we love doing the work we’re passionate about.

• Our employees have a voice in what we do! We continually challenge and support each other to find better, more robust solutions for customers and partners. After all, it’s our customers that make us tick.

• We like to have fun along the way! We genuinely like each other and enjoy spending time together at company outings.

• We’re global! We are an international company supporting international customers, and we know that regular collaboration across the globe is how the best ideas come about.

• We’re committed to building a company culture where every individual can bring their full impact and reach their fullest potential. Our mission is to build a diverse and inclusive environment where dedicated people of all cultures, perspectives, backgrounds, races, genders, religions, orientations, abilities, and ages can 10x their lives.

The talent and dedication of our employees are at the core of DataRobot’s journey to be an iconic company. We strive to attract and retain the best talent by providing competitive pay and benefits with our employees’ well-being at the core. Here’s what your benefits package may include depending on your location and local legal requirements: Medical, Dental & Vision Insurance, Flexible Time Off Program, Paid Holidays, Paid Parental Leave, Global Employee Assistance Program (EAP), and more!

All U.S. DataRobot employees must be fully vaccinated against COVID-19. If there is a medical, religious, or other legally protected reason that prevents you from receiving an available COVID-19 vaccination, and you are selected as a candidate for consideration, we have a process in place to evaluate requests for accommodation.

DataRobot is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. DataRobot is committed to working with and providing reasonable accommodations to applicants with physical and mental disabilities. Please see the United States Department of Labor’s EEO poster and EEO poster supplement for additional information.

All applicant data submitted is handled in accordance with our Applicant Privacy Policy.

The talent and dedication of our employees are at the core of DataRobot’s journey to be an iconic company. We strive to attract and retain the best talent by providing competitive pay and benefits with our employees’ well-being at the core. Here’s what your benefits package may include depending on your location and local legal requirements: Medical, Dental & Vision Insurance, Flexible Time Off Program, Paid Holidays, Paid Parental Leave, Global Employee Assistance Program (EAP) and more!

DataRobot Operating Principles:

• Wow Our Customers
• Set High Standards
• Be Better Than Yesterday
• Be Rigorous
• Assume Positive Intent
• Have the Tough Conversations
• Be Better Together
• Debate, Decide, Commit
• Deliver Results
• Overcommunicate

Research shows that many women only apply to jobs when they meet 100% of the qualifications while many men apply to jobs when they meet 60%. At DataRobot we encourage ALL candidates, especially women, people of color, LGBTQ+ identifying people, differently abled, and other people from marginalized groups to apply to our jobs, even if you do not check every box. We’d love to have a conversation with you and see if you might be a great fit.

All U.S. DataRobot employees must be fully vaccinated against COVID-19. If there is a medical, religious, or other legally protected reason that prevents you from receiving an available COVID-19 vaccination, and you are selected as a candidate for consideration, we have a process in place to evaluate requests for accommodation.

DataRobot is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. DataRobot is committed to working with and providing reasonable accommodations to applicants with physical and mental disabilities. Please see the United States Department of Labor’s EEO poster and EEO poster supplement for additional information.

All applicant data submitted is handled in accordance with our Applicant Privacy Policy.