See yourself at Dataminr

As a Senior Associate, Customer Success and Support Technology at Dataminr, you will own and drive the identification and implementation of technical solutions that maximize value from our existing technology stack. You will work across Dataminr’s private and public sector Customer Success and Technical Support teams to optimize processes, drive efficiencies, and improve the overall effectiveness of Dataminr’s global Customer Success and Technical Support organizations. This US-based role can be remote or based out of our New York City office.

At Dataminr, we are creating a team of talented builders, creators and visionaries to have a real-world impact on how organizations respond to fast-emerging events as they unfold. We are over 600 talented individuals, spanning seven global offices, united by our passion to use AI for the greater good and be agents of positive change in our company and in our communities.

We offer a competitive benefits package aimed at keeping you healthy and happy:

• Comprehensive medical, dental and vision insurance plan options for employees, domestic partners and their dependents

• Generous PTO, flexible sick days and remote working options

• Paid parental leave and family forming benefits

• Mental health benefits and support

• Company equity (RSUs)

​At Dataminr, we serve a global community made up of many cultures and strive to reflect the diversity of the world in which we live. We stand for social justice and we lead with empathy. We foster a culture of allyship, standing up for those who face systemic barriers to equality. We actively condemn racism and discrimination in any form.

We believe our differences give us strength. Our employees are empowered to be their best, authentic selves through various opportunities, such as our robust employee resource group (ERG) network, learning and development funds, and more.

The opportunity

• Work closely with Customer Success and Technical Support stakeholders to respond to and proactively identify challenges that can be solved with system and/or process improvements

• Lead the prioritization, tracking, delivery and communication of system changes to impacted end users and stakeholders

• Educate and evangelize technical best practices to internal constituents to ensure solutions delivered are best of breed for Dataminr’s business model and culture

• Act as front-line support to assist users with general questions or technical challenges, troubleshoot any technical issues uncovered and assist end users in resolving their inquiries

• Manage the integration between Gainsight and Salesforce.com; keeping a keen eye on how changes in either system may impact the other

• For more strategic initiatives, you will be responsible for gathering and documenting user requirements, business flows and solution designs as well as implementing the solution within the appropriate technology

What you bring

At Dataminr, we value you for who you are. We encourage you to apply for this role, even if you don't meet every qualification. Our candidates are reviewed on the basis of their skill and potential to succeed.

• 3-5 years of Salesforce.com and Gainsight experience, with proven hands-on experience in administration and configuration

• Strong strategic thinker and problem solver with ability to work independently

• Self-motivation and an ability to handle multiple competing priorities in a fast-paced environment

• Detail-oriented with excellent organizational skills and a strong focus on delivering the best possible solution

• High level of accountability and the ability to execute on multiple and competing projects and deadlines

• Excellent interpersonal and organizational skills with an ability to communicate effectively with both technical and non-technical customers

About Dataminr

Dataminr, the world’s leading real-time information discovery platform, delivers the earliest warnings on high-impact events, emerging risks and other critical business information far in advance of other sources. Recognized as one of the world’s leading AI businesses, Dataminr enables faster response, more effective risk mitigation and stronger crisis management for public and private sector organizations spanning global corporations, first responders, NGOs and newsrooms. Most recently valued at $4.1B, Dataminr serves more than two-thirds of the Fortune 50 and half of the Fortune 100 companies and over 650 newsrooms worldwide.

Colorado, New York, California, Washington only: The salary range for this position is as indicated below. Base salary ranges may vary by geographic location, applicant skills, and prior relevant experience, among other factors.
Colorado: $77,000-$90,500
New York/California/Washington: $85,500-100,500

#LI-SM

#LI-Remote

Dataminr is an equal opportunity and affirmative action employer. Individuals seeking employment at Dataminr are considered without regards to race, sex, color, creed, religion, national origin, age, disability, genetics, marital status, pregnancy, unemployment status, sexual orientation, citizenship status or veteran status.