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IT Systems Support Analyst

Couchbase

Couchbase

IT, Customer Service
Bengaluru, Karnataka, India
Posted on Tuesday, November 21, 2023

Every day we tackle new and exciting challenges to empower developers to build modern cloud, mobile, and edge applications that deliver a premium user experience. Couchbase delivers unmatched performance, scalability, flexibility and financial value across cloud, on premises, hybrid, mobile and edge deployments. The database market is undergoing a generational shift and is one of the largest market opportunities in enterprise software due to big trends like the need for digital transformation, acceleration to the cloud and innovation at the edge. Join Couchbase to be a part of a greater change. Here you’ll have the opportunity to learn and grow with some of the most innovative, passionate and humble individuals in the database industry.

Couchbase is hiring a Systems Support Analyst for our Bangalore, India, office. This is an onsite role( We are currently working on Hybrid Model)

Responsibilities

  • Worked as an Admin in Salesforce and has working knowledge of user creation, User provisioning, permission sets in Salesforce.
  • Troubleshoot and document system issues in various systems with primary focus on Salesforce.
  • Work closely with technology liaisons of various platforms to troubleshoot issues and engage on issue resolution. The Support Analyst must be an excellent communicator and have the ability to handle a high volume of requests from various internal systems.
  • Maintain compliance of system tracking in reporting and issue tracking systems.
  • Provide weekly status on the support organization progress to higher management.
  • Issue resolution: Identifying, diagnosing, and resolving Salesforce and other systems -related problems reported by users, including data quality issues, bugs, and system errors.

Preferred Requirements

  • 3-5 years of experience as Salesforce Admin with understanding of integrations and installed packages.
  • Ability to work independently with multiple systems support and to record and report on a timely basis.
  • Good understanding of Salesforce terminology and feature with Salesforce configuration: creating pages, tabs, views, filters, validation rules, workflows, process builder, cloud flow designer, approvals, profiles, role, security permissions, custom objects, custom fields, relationships, reports/dashboards, lightning UI and other configuration related activities
  • A holistic understanding of how various issues affect the overall outcome of projects.

Minimum Requirements

  • Excellent Knowledge of Salesforce application from an Admin perspective.
  • Good understanding of installed packages and systems that connect to Salesforce.
  • Must be able to adapt quickly to a constantly changing environment.
  • Willingness to learn and drive new and existing technologies.

Why Couchbase?
Modern customer experiences need a flexible cloud database platform that can power applications spanning from cloud to edge and everything in between. Couchbase’s mission is to simplify how developers and architects develop, deploy and consume modern applications wherever they are. We have reimagined the database with our fast, flexible and affordable cloud database platform Capella, allowing organizations to quickly build applications that deliver premium experiences to their customers– all with best-in-class price performance. More than 30% of the Fortune 100 trust Couchbase to power their modern applications and build innovative new ones. See our recent awards to learn why Couchbase is a great place to work.We are honored to be a part of the Best Places to Work Award for the Bay Area and the UK. Couchbase offers a total rewards approach to benefits that recognizes the value you create here, so that you in turn may best serve yourself and your family. Some benefits include:
  • Generous Time Off Program - Flexibility to care for you and your family
  • Wellness Benefits - A variety of world class medical plans to choose from, along with dental, vision, life insurance, and employee assistance programs*
  • Financial Planning - RSU equity program*, ESPP program*, Retirement program* and Business Travel Insurance
  • Career Growth - Be valued, Create value approach
  • Fun Perks - A Monthly Lifestyle Spending Account credit, an ergonomic and comfortable in-office / WFH setup. Food & Snacks for in-office employees.
  • And much more!
*Note: some programs are not applicable to all countries. Please discuss with a Couchbase recruiter to learn more.
Disclaimer:
Couchbase is committed to being an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Join an impact initiative group and experience the amazing feeling of Couchbase can-do culture.
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