Operations Coordinator (8 month contract)
Cleo
This job is no longer accepting applications
See open jobs at Cleo.See open jobs similar to "Operations Coordinator (8 month contract)" Glynn Capital.Operations
United States · Remote
USD 20-25 / hour
Posted 6+ months ago
About Cleo:
At Cleo, we make a real impact by doing work that matters: helping families be their best at home and at work.
Cleo is the leading family benefits platform that picks up where the healthcare system leaves off. We combine the expertise of our team of Guides and Specialists—parent, maternity and adult care coaches, doulas, lactation consultants, sleep experts, and more—with a powerful technology platform that helps every working caregiver succeed.
Cleo is offered by over 200 leading employers, including global Fortune 500 leaders and industry innovators like Salesforce, PepsiCo, The Learning Care Group, Red Bull and Pinterest. With $81M raised from top investors including NEA, Greylock, and Transformation Capital, we’re expanding our offerings and our team to meet the growing demand of employers, caregivers, and the healthcare sector. Now we're looking for experienced and passionate team members like you to join us.
Title: Operations Coordinator Contract
Overview:
We are looking for a highly motivated self-starter to join our Member Operations team on an hourly basis (up to 40 hours per week). As the Operations Coordinator, you will be the glue for Cleo’s Member Operations team, managing the day-to-day customer service needs of our members and experts around the country. You will assist our Cleo Guides and Specialists with member needs as they arise, connecting families with health experts, and delivering high-quality customer support to ensure that every member’s experience with Cleo runs smoothly.
Key Responsibilities:
- Manage scheduling requests from Cleo Guides and Specialists to ensure sessions are coordinated accurately and promptly.
- Support the operations and growth of the Care Activity Team (CAT) and the Child Care Enrichment (CCE) Program by sourcing accurate and relevant information to align with member needs.
- Provide excellent customer support to families and experts
- Provide high quality internal customer service to cross-functional teams
- Identify and contribute new ideas for how to improve processes for all involved
- Support Cleo Family Guides and the internal Cleo Operations team with ad hoc needs as they arise
To be successful in this role you may have:
- 1-3 years experience in an administrative or customer service role. Bonus if you have experience with supporting family-centered programs.
- Excellent verbal and written communications skills and the ability to tailor your voice to different audiences as needed
- Exceptional attention to detail as it relates to logistics, customer service issues, and coordination
- An ability to be organized, proactive, and to work cohesively as part of a team
- A passion for building and maintaining great member experiences with a positive and motivated team approach, even under pressure
- Comfort with professional software such as Google Sheets and Google Drive, ticket management systems such as Front App, chat-based team collaborative apps such as Slack, and experience using Google Calendar in a professional environment
- Background in and/or passion for working in health services related to women’s health, maternity, or childcare
#LI-Remote
We don’t believe in perfection – we believe in passion, interest, and will – so don’t let a lack of experience or skill in one area listed above deter you from applying.
Cleo is proud to be an Equal Opportunity employer. We highly encourage people of any race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Pay Transparency:
This is a full-time contractor role (up to 40 hours a week for 8 months) that pays $20-$25 per hour.
SF FAIR CHANCE ORDINANCE
Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
This job is no longer accepting applications
See open jobs at Cleo.See open jobs similar to "Operations Coordinator (8 month contract)" Glynn Capital.