Sr. Solutions Architect - EMEA
BigPanda
IT
United Kingdom · Remote
Posted on Feb 15, 2025
Location requirements:
Remote based role. Open to candidates in the UK
About the Role:
BigPanda is looking for a Senior Solutions Architect to help drive the growth and adoption of the BigPanda platform with strategic customers on their AI Ops journey. This is the ideal opportunity for someone with a strong delivery background in implementations, consulting, and managing long-term engagements with Enterprise customers. You will execute platform configuration, lead best practice sessions, and drive a technical roadmap that requires integrating with monitoring systems. You’ll provide hands-on training, and technical guidance to help customers adopt new features and get most value out of their IT Ops platform.
For an understanding of what BigPanda does, please watch the following video:
To learn about our onboarding process, please watch the following video:
Getting Started with BigPanda - Overview | https://www.youtube.com/watch?v=aD1wB6Wt3sU
What you will do:
- Guide strategic customers on a variety of impactful technical projects, including developing incident workflow architecture diagrams, best practice guides, and executing production-grade go-lives
- Guide strategic customers as they implement transformational AI Ops projects, including end-to-end design, build and deployment of thought leadership solutions
- Consult on AI Ops project engagements and implement strategic projects which leads to a customers' successful understanding and adoption of BigPanda.
- Provide an escalated level of support for customer operational issues.
- Work with Product, R&D, and Customer Support to provide product and implementation feedback and to guide rapid resolution of engagement-specific product and support issues.
- Partner with Account Executives and Technical Account Managers on customer adoption and expansion opportunities
- Contribute to the Professional Services Practice. We’re seeking someone eager to share their knowledge and learnings with their teammates.
What skills and experience you’ll bring to BigPanda:
- 5+ years experience with industry-leading monitoring tools and/or Incident ITSM and Response platforms in a customer-facing post-sales, technical architecture or consulting role.
- Experience with technical project delivery - managing scope and timelines.
- Build skills in technical areas that support the deployment and integration of BigPanda-based solutions to complete customer projects.
- Comfortable writing code in either Python or Node JS. Familiarity with the AWS ecosystem is nice to have.
- Experience working with strategic clients, mitigating project risk, and creating solutions to manage conflict.
- High-energy, self-motivated, and able to “own” projects from end to end.
- Documentation and white-boarding skills to design complex architectures across multiple platforms and integrations.
- Travel to customers 10 - 20% of the time.
About Us:
BigPanda is a fast-growing, values-driven, global company that enables Tech Ops teams to keep the digital economy running. BigPanda’s AI-driven IT operations (aka AIOps) platform transforms IT data into insight and action. By eliminating IT noise, automating incident management, and keeping our customers’ digital services up and running around the clock, we become a mission-critical part of our customers’ IT operations.
With BigPanda, some of the world’s largest enterprises including Hulu, Cisco, United, and many others are able to reduce costs and increase efficiencies, accelerate business velocity, and deliver extraordinary customer experiences.
BigPanda is backed by top-tier investors including Sequoia, Mayfield, Battery, Insight Partners, Advent International, and Greenfield Partners.
We have an awesome team of motivated, knowledgeable, fun-loving, and friendly Pandas. We provide comprehensive health coverage, parental leave, competitive cash and equity compensation, and a supportive, collaborative, and innovative environment to empower you to do the best work of your career.
Our Benefits:
- Competitive Equity
- Remote-first environment
- Generous PTO
- Comprehensive health benefits
- #PandaParent support with fully paid leave options
- Financial planning services
- Employee learning & development budget
- Values-based recognition (Quarterly and Annually)
- Social community & ERG programs
- Flexible work environment
- Values-based culture