At BigPanda, our dedicated team is at the forefront of innovation, working tirelessly to develop and refine cutting-edge technology. With the introduction of our BigPanda Generative AI for Automated Incident Analysis, our experts are harnessing advanced machine learning and LLM (Large Language Model) technology to estimate the impact of incidents, propose root causes, and provide clear, easily understandable incident descriptions.

Our team's commitment to pushing boundaries and delivering unparalleled solutions is what sets us apart. We take great pride in the relentless efforts of our product and R&D teams, who have worked tirelessly to bring this groundbreaking capability to life in record time.

The future of AIOps is now, thanks to the dedication and expertise of our exceptional team at BigPanda.

As an engineer working on practical applications of large language models (LLMs), you will own the design and implementation of the infrastructure that trains, serves, and integrates these models into our products.

About You:

• Expertise in building ML infrastructure with 4+ years of industry experience.
• Seasoned software engineer with 10+ years of industry experience.
• Comfortable with hands-on programming, preferably in Python.
• Ability to communicate complex technical ideas clearly and precisely.
• Additional qualifications include experience with user-facing applications that use LLMs and full-stack software engineering.

About Us:

BigPanda is a fast-growing, values-driven, global company that enables Tech Ops teams to keep the digital economy running. BigPanda’s AI-driven IT operations (aka AIOps) platform transforms IT data into insight and action. By eliminating IT noise, automating incident management, and keeping our customers’ digital services up and running around the clock, we become a mission-critical part of our customers’ IT operations.

With BigPanda, some of the world’s largest enterprises including Hulu, Cisco, United, Abbott, Marriot and many others are able to reduce costs and increase efficiencies, accelerate business velocity, and deliver extraordinary customer experiences.

BigPanda is backed by top-tier investors including Sequoia, Mayfield, Battery, Insight Partners, Advent International, and Greenfield Partners.

We have an awesome team of motivated, knowledgeable, fun-loving, and friendly Pandas. We provide comprehensive health coverage, parental leave, competitive cash and equity compensation, and a supportive, collaborative, and innovative environment to empower you to do the best work of your career.

Our Benefits:

• Competitive equity
• Remote-first environment
• Unlimited PTO
• Comprehensive health benefits
• #PandaParent support. Combined total of 18 weeks fully paid leave for all new parents
• Financial planning services
• Employee learning & development budget
• Values-based recognition (quarterly and annually)
• Social community & ERG programs
• Dog friendly office
• Lunches provided in office
• Flexible work environment
• Values-based culture

Salary range: $240,000 - $288,000 total target cash inclusive of bonus.

BigPanda offers a generous total rewards package that includes base pay, bonus, equity, and a world-class benefits program. We run three (3) compensation review cycles per year to ensure that managers can recognize employees without much lag between achievement and reward. All of this builds toward the best compensation we can give to anyone: the ability to develop your skills each and every day. BigPanda has a significant focus on career development that is at the core of our employee experience.

BigPanda is proud to be an Equal Employment Opportunity workplace employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Note: BigPanda is an E-Verify Employer